Group Reservation Coordinator

Overview

The iconic Hilton Baltimore Inner Harbor is seeking a full-time Group Reservation Coordinator to join their team. This 757-room property is located next to Oriole Park at Camden Yards, Inner Harbor’s museums, the National Aquarium, and is connected to Baltimore Convention Center via skywalk.

Shift Pattern: candidates should be available to work Monday through Friday from 8:30 am to 5 pm.

Pay Rate: $21.00 to $23.00 per hour [final offer based on experience], paid biweekly on Friday.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment. Benefits include:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  access to educational credentials through Guild Education (college degrees and professional certifications*)
• 401K plan and company match
• Hilton Shares: employee stock purchase program (ESPP) at a 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and applicable collective bargaining agreement

As a Group Reservation Coordinator, you would be responsible for the efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer calls, return e-mails and voicemails; assist guests in booking reservations by providing superior property knowledge
• Audit OnQ PM for reservations accuracy; look for special requests, coding issues and billing requirements
• Review actualized rooms for potential billing errors
• Review group pick up; assist in ensuring proper availability
• Monitor and charge No Shows and Late Cancels daily
• Review and audit third parties and consolidate
• Assist management by booking transient reservations
• Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office
• Assist with Front Desk operations as needed
• Initiate and prepare reports as needed
• Assist in other administrative duties as needed

Hilton looks for demonstration of our Values and key attributes in candidates. Values include:

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leading in our industry and communities
• Teamwork – being team players
• Ownership – taking responsibility for actions and decisions
• Now – operating with urgency and discipline

Key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is a leading global hospitality company spanning luxury to mid-priced hotels. Hilton’s vision is to fill the earth with the light and warmth of hospitality, uniting Team Members to create remarkable hospitality experiences worldwide.

Hilton Baltimore

Full-time

Hilton Hotels & Resorts

Call Center and Reservations