Guest Experience Front Desk Agent

A premier hotel chain in Baltimore is seeking a Front Desk Agent responsible for the efficient and courteous check-in and check-out of guests. The ideal candidate will manage communications with guests, ensuring a welcoming experience. Responsibilities include confirming payment methods, handling calls, and providing information about the hotel. Candidates should have 1-2 years of related experience and a high school diploma.

A customer service mindset and proficiency in Microsoft Office are essential. This position is critical for maintaining guest satisfaction within a busy hotel environment.
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