House Attendant

** We’re Sonesta International Hotels.
** The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
** Together We Thrive**—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
** Job Description Summary
** The Housekeeping House Attendant sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to maintain and clean guest room floors. The Housekeeping House Attendant is also responsible for maintaining housekeeping supply closets and storage rooms. The Housekeeping House Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.  

The ideal candidate has a passion for hospitality and providing exceptional guest service.
** Job Description
**** Work Environment
*** Guest rooms, hotel corridors, and supply rooms with potential for guest facing contact.
* Must be able work in a fast-paced environment.
** Physical Demands
*** Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Frequent bending, kneeling and reaching.
* Ability to stand during entire shift.
** Expected Hours of Work
*** Must be flexible to work variable days of the week to include weekends and holidays.
* Must be flexible to work variable shifts (days, nights, overnights).
* Ten to twelve hour shifts sometimes required.
** Education and Experience
** Housekeeping experience in hotels preferred.
** Principle duties and responsibilities (Essential Functions) include:
*** Clean and maintain assigned areas according to established Sonesta standards and procedures including; dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
* Deliver clean linen and collect dirty linen from assigned areas.
* Prepare and deliver roll-a-way beds.
* Receive and store housekeeping supply inventory.
* Maintain cleanliness and organization of linen rooms and storage closets.
* Respond to and fulfill guest requests.
* Provide support and assistance to Room Attendants.
* Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
* Deal with reasonable complaints/requests with professionalism and patience.
* Handle all lost and found items according to established procedures.
* Display professional appearance and demeanor at all times.
* Adhere to all housekeeping procedures and company policies.
* Attend departmental pre-shift and mandatory meetings.
* Perform other duties as requested by management.
** Qualifications and Skills
*** Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Excellent organizational skills and attention to detail.
* Prioritization and time management skills.
* Able to work quickly without compromising quality.
* Ability to work with little supervision and maintain a high level of performance.
* Ensure overall guest satisfaction.##
*** Go Beyond @Sonesta Hotels***### WHO WE AREWe are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:
*** To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality**.
* We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.  Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or…