Executive Meeting Manager

Overview

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive
—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

This property based position is responsible for generating conference group business from both local and national markets, with a strong focus on revenue maximization, strategic market development, and the effective administration of assigned responsibilities. The role requires disciplined execution through thoughtful delegation, sound judgment, and a high level of personal attention to detail. In addition, the Executive Meeting Manager is accountable for the end-to-end planning, coordination, and execution of all assigned conference group events.

Serving as the primary liaison between the client and hotel stakeholders, this position ensures seamless communication, operational alignment, and flawless delivery. A consistent emphasis is placed on anticipating client needs, exceeding expectations at every touchpoint, and fostering lasting relationships that result in exceptional client satisfaction and repeat business.

• Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, solicitation activities as assigned, digital marketing, direct referrals, prospecting, etc) to maximize revenues to meet/exceed goals.
• Plan, up-sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
• Prepare and execute sales contracts, banquet event orders (BEO), group resumes to ensure quality product delivery and customer satisfaction.
• Create and distribute effective internal and external communication (written and verbal).
• Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
• Develop and continually enhance relationships with key local businesses and travel industry accounts.
• Maintain accurate, legible records and files consistent with established automated or manual sales system.
• Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Other contacts as needed (Professional organizations, community groups)
• Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings.
• Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
• Perform other duties as assigned.
• May serve as “lobby ambassador” as required.

High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. A minimum of one year Sales experience in a similar operation. Prior experience within a four-star hotel brand preferred. Degree in hospitality management is a plus. Related degree preferred. Must speak fluent English. Other languages preferred.

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
• Reading and writing abilities are utilized often…