Assistant Front Office Manager | range

Overview

Organization
- Hyatt Regency Baltimore Inner Harbor

Summary:

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

We are looking for a dynamic and experienced Assistant Front Office Manager to support our property’s Rooms operations. This management position plays a critical role in providing efficient service and meaningful experiences.

At Hyatt, your success matters. We offer:

• Competitive Salary: $56,/year
• Health Benefits:
  
  Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance:
  Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities:
  Tuition reimbursement and robust training programs
• Everyday Conveniences:
  Complimentary meals for employees

• Operational Excellence
  • Supports and manages the Front Office while working with other hotel departments. Leadership responsibilities may also include other operational areas of the hotel.
  • Supervise, empower, lead, coach, and motivate the team including Front Office Leads to achieve exceptional guest service results and complete associate engagement.
  • Assist in achieving top box service scores on Meeting Planner surveys; review Group Resumes and Hysat verbatims to ensure clear communication with guests and other departments.
  • Review staffing and equipment needs proactively.
  • Coordinate and execute the Guest Arrival and Departure experience.
  • Assist with department scheduling and payroll.
  • Conduct daily walk-throughs within the department to ensure safety and Hyatt Corporate standards.
  • Develop ideas for special events and holiday functions.
  • Monitor inventory, control purchasing, and manage supplier relationships to maximize quality and cost-effectiveness.
  • Coordinate with the sales and events team to align flawless execution for Meeting Planner arrival experience.
  • Uphold impeccable standards of service for an exceptional guest experience.
  • Work with the Front Office Manager on lobby activations and ensuring the Upselling program is current and engaged.
  • Implement procedures to increase guest and employee satisfaction.
  • Resolve customer complaints as appropriate to maintain high customer satisfaction and quality.
  • Coach and counsel employees to reflect Hyatt service standards and procedures.

• Financial Performance
  • Analyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability.
  • Support administrative tasks such as payroll, reports, forecasts, point of sale procedures, and inventory.
  • Create and implement strategies to drive revenue across the Rooms Division.
  • Work with Revenue and Reservations to optimize the hotel selling strategy.
  • Optimize staff scheduling to ensure adequate coverage while managing labor costs.
  • Collaborate with the Front Office Manager for proactive communication and effective results related to Project Olympia.

• Guest and Client Relations
  • Serve as the primary point of contact for high-profile clients during execution phases, fostering strong relationships and ensuring contractual obligations are met.
  • Monitor guest satisfaction feedback through various channels and implement corrective action plans to improve service performance.
  • Analyze guest feedback and develop long-term strategies for Front Office and Rooms Division to continuously improve service delivery and satisfaction.
  • Ensure that event spaces, restaurant, restaurant kitchen, and equipment are clean and operational.

• Compliance and Safety
  • Enforce health, safety, and sanitation standards according to local, state, and federal regulations.

• At least one year of experience in a supervisory role
• Hotel experience required

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.