Hotel Front Desk Supervisor

Description

Exciting opportunity to join our hotel as the Front Desk Supervisor. The Front Office Supervisor oversees daily front desk operations, managing staff, ensuring excellent guest service, handling check‑ins/outs, resolving issues, and maintaining standards, acting as a key link between staff, guests, and management for a smooth, welcoming experience. Key responsibilities include staff scheduling, training, performance, resolving complaints, coordinating services, and upholding company policies and procedures.

• Operations Management: Supervise daily front desk activities, ensuring efficiency during shifts, managing guest flow (check‑ins/outs), and maintaining a professional environment.
• Guest Services: Address guest inquiries, anticipate needs, handle complaints, and ensure positive guest interactions and satisfaction.
• Staff Supervision: Schedule, train, coach, and manage front desk agents, ensuring adherence to service standards and company policies.
• Problem Solving: Resolve complex guest issues and staff conflicts, providing guidance and support.
• Administrative Duties: Monitor staff performance, manage supplies, and ensure accurate data entry and reporting.

• Strong communication (verbal & written) and interpersonal skills.
• Excellent problem‑solving and multitasking abilities.
• Leadership, organization, and computer proficiency.
• Customer service and conflict resolution expertise.
• Marriott experience ideal.

This role is crucial for creating a positive first impression and ensuring seamless operations, directly impacting guest satisfaction and staff performance by guiding the front‑line team.

$19.95 per hour

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an onsite business center, fitness center, restaurant, coffee shop, and lounge.