Office Manager

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

H.O.M.E is hiring an Office Manager to oversee program administration, support staff productivity, operations, regulatory compliance, and client/provider relations. This role ensures the program runs smoothly with the Executive Director and COO, meeting goals daily, weekly, quarterly, and annually. Shift: Mon-Fri 8:30 AM - 4:30 PM.

• Oversees all aspects of day-to-day operations of the program to ensure compliance with regulatory requirements and departmental policies/procedures in coordination with the Program Manager.
• Works with Executive Director to develop, update and maintain all clinical front desk/billing policies and procedures.
• Participates in the planning and implementation of the annual business plan.
• Participates in the system for handling client complaints and adverse incidents.
• Oversee orientation of new non-clinical medical staff.
• Oversee support staff work schedules, time-off requests, timesheets.
• Participate in the development of new policies and procedures; update and maintain existing policies and procedures as needed; ensure medical staff understand and consistently follow all program policies and procedures.
• Develop and coordinate efforts for meaningful use.
• Generate regular reports to monitor data related to utilization of services and productivity (number of visits, number of procedures, provider-specific activity).
• Closely monitor systems between front desk, clinical and administrative staff to ensure operations (scheduling, documentation of eligibility, collection of co-pays/outstanding balances, prior authorizations, charting/documentation of encounters and the claims submissions/reconciliation process) are working to maximize program revenue.
• Assist in overseeing the Infection Control program to ensure staff compliance with relevant policies and procedures with a special emphasis on data collection, maintenance of logs and the documentation process.
• Assist the corporate compliance officer with the timely completion of QA audits and maintenance of QA files.
• Oversees the equipment management process to ensure that all clinical and non-clinical equipment is properly maintained and repaired as needed; ensures that all equipment-related activities are properly documented.
• Work collaboratively with clinical staff and the client’s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.
• Oversees the system for managing supplies and inventory; monitors expenses against budget.
• Manages the system for handling client complaints and reporting adverse incidents to the Corporate Compliance Officer and Executive Director.

• Has extensive experience organizing resources and establishing priorities
• High school diploma required; associate degree preferred
• Ability to communicate effectively, both verbally and in writing
• Ability to maintain quality, safety and/or infection control standards
• Working knowledge of the operations and administration of a behavioral health clinic
• Knowledge of psychiatric rehabilitation programming and services
• Knowledge of psychiatric rehabilitation procedures, regulations and standards
• Thorough understanding of front office operations, including reception/registration, scheduling, determination of eligibility, prior authorizations and collection of co-pays/outstanding client balances
• Thorough knowledge of medical insurances and billing operations
• Ability to make effective administrative/procedural decisions and recommendations
• Skill in the use of computers with a Windows-based operating environment
• Current CPR certification
• Fingerprint clearance, and pass drug test, physical exam, and clear TB test
• Previous administrative or clinical experience in a behavioral health program
• Excellent organizational skills
• Outstanding customer service and interpersonal skills
• Ability to develop and maintain record-keeping systems