Operations Director – LSAA

Position Summary

Every child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in school on their own terms.

Too many children with ASD are untreated or under-treated and Life Skills Autism Academy is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed — best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Life Skills Autism Academy’s dedication to quality, family satisfaction and developmental outcomes.

Provide excellent customer service and champion Life Skills Autism Academy’s growth.

• Conduct sales, marketing, and advertising duties in order to grow the academy’s client base to full capacity.
• Assist clients and families in accessing treatment by guiding them through the intake process.
• Maintain communication with prospective clients and ensure appropriate expectations of the intake process and timeline for how soon we can get services started.
• Align all resources (Supervising Clinicians, Behavior Technicians, and Clients) to ensure clients access therapy in the quickest, smoothest manner.

• Ensure the cleanliness and appearance of the center meet the highest standards of care.
• Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as needed.
• Work with the Facilities and Purchasing departments to promptly address all issues as they arise within the center and coordinate necessary maintenance.
• Ensure center is meeting all compliance/credentialing standards (JCAHO, BHCOE).
• Monitor center expenses to stay within monthly budget.
• Assist in hosting center events (activity days, birthdays, anniversaries, graduations, etc.).

• Enter the schedules into all required systems and communicate schedule changes with staff.
• Coordinate with Recruiting Department to ensure alignment with our staffing needs while taking new clients and turnover into account.
• Conduct interviews for new Behavior Technicians.
• Track all daily operations metrics on the appropriate shared spreadsheets.
• Responsible for tracking Behavior Technician attendance and addressing/issuing disciplinary action when necessary.
• Address any professionalism concerns and issue Performance Improvement Plans and Disciplinary Action Forms to team members as needed.
• Responsible for tracking client attendance and addressing low utilization with their families and discussing agreeable solutions to barriers.
• Schedule and manage non‑billable Behavior Technician hours to stay within budget.
• Ensure staff are only being placed with clients with whom they are credentialed to work with.
• Assist with coordination of training and compliance needs.
• Work with in‑home operations to find coverage for clients or help facilitate team member and client transfers, as needed.

• Gather necessary documentation to offboard Behavior Technicians, as needed.

• Collect Behavior Technician resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding.

• Complete all required offboarding procedures within Kronos.

• Secure all Life Skills Autism Academy equipment and property from department BTs, including but not limited to, iPads and therapy equipment.