Case Manager; Supportive Services

Are you passionate about making a difference in the lives of individuals facing homelessness and health disparities? Join Health Care for the Homeless as a Case Manager and become a vital part of our interdisciplinary team committed to addressing social determinants of health and connecting clients to essential services.

As a Case Manager
, you will work directly with adult, pediatric, and geriatric clients receiving medical and behavioral health services. Your primary role will be to assess needs, develop care plans, and connect clients to critical resources such as housing, financial assistance, and healthcare services. You will collaborate closely with a multidisciplinary team to ensure comprehensive, compassionate care.

• Conduct assessments, treatment planning, and provide client-centered interventions.
• Advocate for clients by assisting with applications for housing, benefits, and employment services.
• Collaborate with medical and behavioral health providers to ensure coordinated care.
• Provide referrals to crisis services, including emergency shelter and food assistance.
• Document client interactions and care plans in electronic health records.
• Support clients by escorting them to appointments or visiting them in homes/hospitals as needed.

• Education: Bachelor’s degree in human services preferred (or five years of relevant experience).
• Experience: Two years of case management experience (preferably in healthcare or community-based settings).
• Skills: Strong knowledge of Baltimore City resources, excellent communication, organizational skills, and a commitment to equity.
• Additional Requirements:
  • Personal vehicle and valid Maryland driver’s license.
  • Bilingual (Spanish-English) highly preferred.
  • Familiarity with Harm Reduction, Motivational Interviewing, and Housing First principles.

• You demonstrate compassion
  , courage
  , and cultural humility in your work.
• You collaborate effectively across disciplines.
• You remain calm under pressure, handle crises constructively, and maintain healthy boundaries.
• You actively contribute to the mission and values of Health Care for the Homeless
  .