Patient Service Coordinator​/Medical Assistant; Otolaryngology

Overview

Patient Service Coordinator/Medical Assistant (Otolaryngology) — Responsible for directing patient flow and supporting clinic operations to ensure timely room placement, check-in/check-out, and coordination of appointments and services. The role includes cross coverage for the full-time MA and PSC (registration) and may involve telemedicine triage as needed.

• Direct patient flow to support smooth clinic operation, monitor volume of patients registering, ensuring patients are placed in rooms on time and process their check-out.
• Provide cross coverage for the full-time Medical Assistant (MA) and PSC (registration).
• Perform patient check-in/check-out when needed.
• Contact patients to reschedule appointments, deliver excellent customer service, and coordinate rescheduled appointments with clinic operations.
• Assist in managing the clinic s scheduling system to identify open slots, resolve scheduling conflicts, and update patient records accurately.
• Verify and enter pre-registration and insurance information into the computer system; prepare daily printed schedules for designated areas.
• Obtain and/or verify patients  demographic data by phone or in person.
• Obtain pre-certifications as required by patients  health care insurers or managed care providers.
• Proficient in verifying insurance benefits, processing authorizations, and addressing inquiries regarding insurance payer requirements.
• Register patients for clinical appointments using the Electronic Medical Records (EMR) system.
• Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs or care being provided and guide them to appropriate resources for further information or assistance.
• Arrange or assist in arranging patient transportation and answer phones to provide routine information to callers.
• Collect time-of-service payments, issue receipts, and prepare cash settlement records; enter patient charges into the computer system.
• Discuss patient charges, as appropriate, with patients and/or their families.
• Evaluate eligibility for alternative financing sources such as Medicaid, Patient Care Funds, loans, or other payment sources.
• Assist with other duties as assigned.

• Obtain and record patient vitals: temperature, pulse, respirations, blood pressure, weight, and height.
• Assist patients to exam rooms and prepare them for examination and/or diagnostic procedures.
• Prepare examination or treatment areas before, during, and after patient use.
• May assist with medical records preparation.
• Maintain aseptic technique and infection control when performing clinical tasks.
• Operate clinical equipment as directed by a physician.
• May perform phlebotomy functions when necessary based on scheduled procedures.
• Follow protocols for cleaning, disinfecting, and sterilizing endoscopic equipment; reprocess to ensure infection control standards.
• Operate sterilization equipment and maintain documentation of reprocessing steps.
• Maintain sterilization cycles and instrument inspections; troubleshoot sterilization equipment as needed.
• Collect and process specimens according to SOPs and patient population needs.
• Recognize emergencies and administer first aid, including CPR, per clinic guidelines.
• Order, stock, and maintain exam rooms with standard supplies.
• Assist patients with transfers and use proper body mechanics and safety measures.
• Receive, sort, and transport used instruments; perform decontamination procedures.
• Inspect instruments for cleanliness and functionality; report issues per protocol.
• Assemble and package instrument trays according to count sheets and clinical use.
• Operate and monitor sterilization equipment (e.g., steam autoclaves) per manufacturer guidelines and facility protocols.
• May perform related tasks such as prescription refills, messages, and clinical errands.
• Ensure proper disposal of soiled linens and infectious waste following infection control guidelines.
• Independently resolve issues with daily room assignments and clinic flow; involve clinic manager if needed.
• Telemedicine triage as needed.
• May assume responsibilities of a primary full-time MA or PSC in the absence of regularly…