Medical Office Specialist

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Office Specialist for our Orthopedic Department!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires! Effective January 1, 2026 and expires May 1, 2026. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.

Provides general Medical Assistant and Front Desk assistance to The Maryland Spine Center physicians in an outpatient setting within the hospital. The staff member demonstrates knowledge of the principles of growth and development appropriate to the ages of patients served. In addition, the staff member demonstrates competency in applying these principles when providing individualized care to specific patients. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular the commitment to providing all patients easy access to high quality care, service and value.

• Registering and scheduling patients efficiently and accurately
• Collecting patient copays and outstanding balances
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Triaging patients and ensuring they receive timely care
• Assisting with prior authorizations for any medical procedures, imaging, or prescriptions
• Collaborating effectively with medical staff and fellow team members
• Maintaining patient records with confidentiality and accuracy
• Coordinating patient flow during clinic hours, optimizing efficiency
• Upholding high standards of customer service and patient care
• Upkeep exam room maintenance by stocking and cleaning rooms
• Collect patient history and work with enhancing direct patient care
• Follow written and oral instructions
• All other duties as assigned

Education and

Work Experience:

• High School Diploma or GED
• A minimum of one year experience, preferably in a medical office setting.

Benefits Eligibility is based on your scheduled FTE status and Job Category.

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.