Medical Secretary

Medical Secretary - Busy Outpatient Practice (Onsite)

Location:

Baltimore, MD (Downtown area)

Schedule:

Monday-Friday, 8:15 AM-4:45 PM (with some days requiring staying until close)

Type: 6 Month Contract-to-Hire

Pay: $17-$19 per hour (based on experience)

About the Role

A busy, fast‑paced medical practice in the heart of the city is seeking an experienced Medical Secretary to join its front‑office team. This position is critical to ensuring an excellent patient experience from the moment patients arrive to the moment they check out. This is a high‑volume, patient‑facing role best suited for someone who is organized, detail‑oriented, and comfortable working in a busy clinical environment.

Key Responsibilities

+ Greet patients and manage the check‑in and check‑out processes.

+ Perform patient registration and confirm all demographic and insurance information.

+ Scan required documents into the EMR system.

+ Officially check patients in using electronic systems.

+ Coordinate appointments with other departments.

+ Support scheduling and patient flow throughout the day.

+ Eventually assist with answering and triaging incoming phone calls.

+ Provide exceptional customer service to patients, including those who may be upset or anxious.

+ Maintain professionalism, accuracy, and efficiency in a fast‑paced environment.

Required Experience

+ High school diploma required.

+ 2+ years of experience in any of the following:

+ Patient access

+ Medical scheduling

+ Medical front desk

+ Medical secretary

+ Back‑office support

+ EMR experience required; EPIC strongly preferred.

+ Strong customer service skills.

+

Experience with insurance verification, eligibility, and pre‑authorization.

+ Ability to work in a high‑volume medical practice.

+ Must be punctual, reliable, and comfortable with a structured schedule.

Preferred Experience

+ OB/GYN experience.

+ Additional electronic health record experience beyond EPIC.

+ Insurance verification and eligibility knowledge.

Work Environment

+ Busy, provider‑based medical office with full support staff.

+ Must wear solid‑colored scrubs.

+ Must be on time every day; punctuality is heavily emphasized.

+ Expect a high patient volume and constant workflow.

+ This is a full‑time, onsite role.

Important Commuting Information

Parking at this location is difficult and expensive:

+ Daily parking often costs $15-$20 per day.

+ Monthly parking can exceed $200 per month.

+ Public transportation, including light rail, buses, or park‑and‑ride, is strongly recommended.

+ Some staff park across MLK Blvd. in residential areas and walk approximately 6-8 blocks.

Because parking has caused turnover in the past, candidates must be fully comfortable with the commute and cost.

Interview Process

+ In‑person interview with the Practice Supervisor and Director.

Additional Requirements

+  Background check.

+ Drug screening.

+ Medical screening.

+  COVID ‑19 vaccination not required.

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baltimore,MD.

Final date to receive applications

This position is anticipated to close on Feb 6, 2026.

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