Family Support Specialist

Overview

Brief Description At The Arc Baltimore, our Direct Support Professionals (DSPs) play a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-directed lives. DSPs empower the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them. Our specialty is Life Design—championing each individual’s unique goals and aspirations.

We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional Direct Support Professionals who lead with passion and dedication.

Who We Are

Founded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals. The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Our full-time and part-time employees deliver services in people’s homes, workplaces, day centers, and neighborhoods throughout the community.

Job Overview

This role supports children and/or adults living with their families or caregivers by promoting their full participation in community life. The position provides direct support and services that enhance daily living, independence, and social inclusion.

Key Responsibilities

• Support daily living activities, including lifting, transferring, toileting, bathing, personal hygiene, meals, dressing, and participation in social activities.
• Encourage meaningful community integration and positive social interaction.
• Assist with implementing goals and outcomes outlined in the Individual Plan (IP).
• Complete required documentation, such as progress notes, community integration logs, and incident reports.
• Attend required meetings, in-service training, and scheduled supervisory sessions.
• Collaborate effectively with professional and paraprofessional team members in the best interest of the individual supported.
• Build positive, cooperative relationships with families and caregivers.
• Support the individual’s recreational, cultural, and vacation interests and choices.
• Promote opportunities for interaction with non-disabled peers.
• Maintain accurate receipts and documentation for all financial responsibilities.
• Properly use agency-approved timekeeping systems (e.g., KRONOS, if applicable).
• Complete all required agency training for the position.
• Maintain knowledge of agency emergency procedures.
• Perform additional duties as assigned by the Manager.

Requirements

• High school diploma or G.E.D.
• Must be at least 20 years of age
• Valid driver’s license (not provisional) with a clean driving record and at least 2.5 years driving experience
• Must be able to transport people supported as needed

Benefits

• Generous paid-time-off for benefit eligible positions
• Comprehensive medical, dental, vision, and life insurance benefits
• $500.00 referral bonuses
• Retirement: 403(b) plan with employer match available after 1 year of service
• Employee Discount Program
• Employee Assistance Program
• Short- and Long-Term disability plans
• UKG Wallet
• Mileage (Travel) Reimbursement
• Tuition Reimbursement
• Eligibility for Public Student Loan Forgiveness (PSLF)
• Paid Training including CPR, Mandt, Certified Medication Technician (CMT), and NADSP certification
• Parking is provided at our work sites
• Opportunities for advancement

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us.

If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.