Patient Service Coordinator​/Medical Assistant; Orthopaedic Surgery

Medical Assistant Responsibilities

• Collects patient information ains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height in the Electronic Medical Record (EPIC).
• Obtains additional data from patient and significant other based on initial data collection.
• Reports abnormal findings to the provider in a timely manner.
• Assists patients to exam room and prepares patients for examination.
• Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures.
• Identifies patients with special needs.
• Performs chart review prior to clinic visit to obtain historical data.
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Appropriately obtains and manages clinic collect lab specimens per the EPIC process.
• Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
• Provides appropriate patient instructions, health information materials and community resource lists as directed, and maintains educational supplies.
• Identifies patient's need for additional information, and refers to appropriate healthcare resources.
• In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, linens, nourishments, forms and equipment.
• Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.
• Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
• Problem solves obstacles to throughput process and notifies manager and patients of wait time.
• Identifies opportunities for performance improvement and provides input for the development of solutions.
• Identifies and uses a variety of resources to validate patient care decisions.
• Age Specific Care:
  Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in assigned service area. The required skills and knowledge may be gained through education training or experience. Neonate Adult: 18”64 years of age, Pediatric/Adolescent:
  Under 18 Geriatric 65 and older
• Supports casting.
• Depending on clinic operational needs, the staff member may be required to assume the responsibilities of a primary full-time Medical Assistant or Patient Service Coordinator in the absence of regularly assigned personnel.
• May be required to cover in other locations as well as cover evening clinics based on operational needs.

• Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.
• Provides cross coverage for the full-time MA and PSC (registration).
• Perform patient check-in/check-out when needed.
• Contact patients to reschedule appointments, provide exceptional customer service, and ensure smooth coordination between rescheduled appointments and clinic operations.
• Assist in the management of the clinic's scheduling system to identify open slots, address and resolve scheduling conflicts, and update patient…