Sr. Medical Office Coordinator; Anesthesiology & Critical Care Medicine

Specific duties & responsibilities Registration

• Verify and enter pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person.
• Confirms appointments by telephone and/or mail. Fills appointment vacancies due to cancellations.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers. Registers patients for clinical appointments using computerized database.

• Schedules patients for consultation and follow up in the Chronic Pain Clinic using Epic system for medical examinations and consultations.
• Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
• Schedule OR procedures for chronic pain and at JHOC and Satellite clinics.

• Acting as Certified Template Builder for the Division, provide long term template management and adjustments, maintain Template standards, continual template analysis and improvement, protocol management
• Responsible for setting of Epic templates for all of the satellite site physicians in both Cadence and Optime

• Ensure all patients records are handled in a confidential manner.
• Regularly print and prepare medical questionnaire forms and other information according to departmental guidelines.
• Ensure that the patients fill the appropriate forms upon arrival.

• Ensure that the patients check out after consultation and make their follow up bookings if any on line.
• Scan all the medical records and store them in Epic after the doctor's visit.
• Store the patient's hard copy records in a safe and secure place

• Answers phones and provide routine information to callers.
• Call patients to remind them of scheduled visits and procedures or follow up on missed appointments and procedures
• Relay telephone messages to the clinic team and follow up with the patient's to ensure that their needs are met to satisfaction.
• Manage all emails relating to Chronic Pain clinic and liaise with different departments to ensure that the patients are booked as requested.
• Liaise with the doctors and the NPs to manage all incoming and outgoing fax messages regarding authorizations, patient's records and insurance.

• Following department protocols, reach out to and schedule patients for procedures and surgeries as ordered by attending physicians
• Relay pertinent information and instructions regarding preparation, arrival, and departure from procedure/surgeries
• Customer service
• Offer friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience whether in-person, on the phone or email.
• Relays information to patients regarding preparation for these appointments.
• Accurately verifies referral and authorization information and enters into computer system according to departmental guidelines.

• Verifies financial information and submit pre-authorization requests as needed.
• Collects time of service payments, issues receipts, and prepares cash settlement records.
• Discusses patient charges, if appropriate, with patients and/or patients' families.
• Refers patient to appropriate office if financial counseling is necessary.

• High School Diploma or graduation equivalent
• Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified

Title:

Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.)
Employee group:
Full Time

Schedule:

Mon-Fri
FLSA Status:
Non-Exempt

Location:

Hybrid/School of Medicine Campus
Department name: SOM Ane Pain
Personnel area:
School of Medicine