Manager of Community-Based Supports

Catholic Charities of Baltimore, Gallagher services is seeking a Manager of Community
- Based Supports to lead the development and oversight of individualized services for people with intellectual and developmental disabilities in home and supported living settings, promoting independence, inclusion, and innovative service delivery through strong partnerships with staff, families, and community partners, in alignment with Catholic Charities, NADSP, and CQL principle.
The work schedule is Mon-Fri 8A-4PM with flexibility. May include evenings/weekends.

Gallagher Services supports adults with intellectual and developmental disabilities in living the life of their choice.

Adults are supported in living, working and being involved in the community as independently as possible. The Cornerstones of the program are Person-Centered Planning and the mission and values of Catholic Charities.

JOB

DUTIES & RESPONSIBILITIES:

• Oversees the development, implementation, and timely review of person-centered plans (PCPs) to ensure they reflect individual goals, meet regulatory standards, and remain responsive to changing needs.
• Monitors service effectiveness, adjust supports as necessary, and ensure services promote self determination, choice, and community inclusion.
• Establishes and manages schedules and staffing patterns that meet individual needs while maintaining operational efficiency and required coverage.
• Monitors and optimizes service utilization and authorization management by analyzing trends, aligning PCPs with delivered services, and forecasting attendance; maintains at least 98% billing accuracy, achieves 95% monthly PCP-to-billing alignment, reduces service gaps and under utilization within established time frames, and delivers monthly utilization forecasts within 5% variance to support informed staffing and operational decisions.
• Serves as the compliance lead for home and community-based DDA waiver services, ensuring adherence to DDA, COMAR, Medicaid Waiver, and internal policy requirements; maintains above 95% compliance on review indicators and achieves full readiness for DDA and CMS audits through timely completion of documentation and corrective actions.
• Ensures accurate, timely documentation of services, outcomes, attendance, and billing while overseeing 100% timely incident reporting, completing all critical investigations within required time frames, and driving a year-over-year reduction in preventable incidents.
• Serves as the primary liaison for individuals, families, guardians, case managers, and community partners by providing clear, timely, and respectful communication, accurate information on service and housing options, and support in navigating available resources.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in human services, Social Work, Psychology, Special Education, or related field.
• Three (3) years of experience in developmental disabilities services, with two (2) years in a supervisory or management role and at least one (1) year of experience with community-based support.
• Knowledge of Maryland DDA, Medicaid Waivers, and HCBS regulatory standards strongly preferred. Experience may be substituted for educational requirements on a 2:1 basis with the approval of the Administrator.

REQUIRED SKILLS & ABILITIES:

• Maintains professionalism, discretion, and confidentiality while upholding ethical, person-centered, and rights-based practices.
• Demonstrates strong planning, organization, judgment, and problem-solving skills to manage workflow, meet deadlines, resolve conflicts, and respond effectively to high-stress or emergency situations.
• Provides effective leadership by engaging, motivating, supervising, and supporting staff to promote positive team dynamics and quality service delivery.
• Communicates clearly and respectfully verbally and in writing using person-first language and collaborating professionally with individuals, families, staff, and community partners.
• Ensures safe, dignified, and individualized support by monitoring risks, following protocols, and assisting with daily living needs in a respectful manner.
• Maintains proficiency with Microsoft Office,…