Front Office Coordinator

Job Summary

This role is responsible for coordination of patient flow within the office, greeting patients in a prompt and courteous manner and acting as a patient advocate in terms of facilitating communication or visits in the office, coordinating patient schedules, and monitoring and facilitating patient financial transactions.

• Provide excellent customer service when greeting and engaging patients and visitors.
• Responsible for data collection and management, specifically demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments in a timely manner.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral authorization requirements.
• Collect copays, coinsurance, and deductibles.
• Prepare daily reporting.
• Coordinate with the assigned clinical team to promote patient engagement and retention.
• Answer incoming phone calls and route appropriately.
• Schedule and coordinate appointments for the multi-disciplinary team.
• Distribute correspondence.
• Demonstrate a working knowledge of insurance coverage and benefits; triage patient and physician needs; and understand general procedures of a physician office.
• Proficient use of the Practice Management System/EMR, phone system, and Microsoft Word.
• Assist patients in coordination between internal departments of the office and external agencies.
• Ensure that patients are seen in a fair, timely, and equitable manner based on established criteria.
• Schedule appointments per patient preference, office guidelines, provider requirements, diagnosis, insurance coverage, and individual preferences.
• Monitor waiting rooms to ensure appropriate behavior and cleanliness; assist with medical records regarding authorizations for release and coordination between medical records and patients and/or third parties.
• Distribute incoming mail, faxes, and deliveries, including refrigerated and time-sensitive items.
• Assure accuracy of patient insurance and demographic information in the practice management system.
• Referral management and assisting patients with these requirements.
• Accurate reporting and management of collected payments and encounter documentation.
• Manage office supply needs.

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience in a Patient Centered Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, be highly organized, and possess excellent communication skills.
• Team and customer service oriented.

This job operates in a professional office environment. This role routinely uses general office equipment.

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.

None.

All Employees are expected to maintain the security and privacy of all information that is owned by Absolute Care or maintained on behalf of the company’s patients, employees, and business partners. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, and it does not proscribe or restrict the tasks that may be assigned.

This job description is subject to change at any time.