Part Time Patient Customer Service Representative

Overview

Location: Ascension St. Agnes Hospital Seton Imaging Center

Shift

Hours:

Part-time, PRN as needed

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

• As our Customer Service Representative
  , help patients check into the hospital and answer questions during registration in a fast-paced environment. Collect information accurately and quickly, and listen with compassion to address fears, concerns, and questions.
• Be a confident multi-tasker who can navigate technology, type, and answer phones. No healthcare experience is required; training will be provided. Be prepared to work in a hospital/lab environment and to see illness and injuries.
• Work across multiple screens and programs to intake information between physician and nurse check-ins. Maintain accuracy while patients and clinicians may interrupt the registration process for emergent care.
• Provide support to patients who may be ill or anxious, asking follow-up questions and building rapport in real time.
• Work quickly and adapt to a fast-changing environment, recognizing variation in health plans and coverage. This is not a casual desk job.
• Be part of a collaborative team that supports career growth and progression at R1 RCM Inc.

• High School Diploma or GED
• Excellent customer service experience

For this US-based position, the base pay range is $15.50 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is evolving—our team collaborates across groups to learn, innovate, and explore new paths for your career. We offer opportunities to contribute, think boldly, and create meaningful work in communities we serve.

R1 associates receive a competitive benefits package and opportunities to grow. More information is available at:

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any protected characteristic. The Company is devoted to providing a workplace free from harassment based on any protected category.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at  for assistance.

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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers and handles over 270 million payer transactions annually.

This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: