Patient Accounts Specialist

Under direct supervision, performs all collection functions on account balances within assigned financial classes. Those on the collections/self-pay team will also be required to serve as a representative of GBMC in court for collection of co-pays, deductibles or coinsurances.

HS or GED

One year of administrative experience, 6 months of direct billing or collections experience preferred and 1 year of customer service, preferably in a healthcare or insurance environment.

• Knowledge of collection procedures, laws, rules and regulations
• Skill in written and oral communications
• Skill in performing arithmetic calculations

• Ability to concentrate and pay close attention to detail.
• Ability to sit for long periods of time.

• Normal office work environment
• Those working on the collection/self-pay team will be required to occasionally travel to/from court sites (throughout Maryland) for court assigned appearances.

• Follows-up on patient and insurance balances via telephone contacts, on-line follow-up and appropriate collection letter utilization within assigned timeline and in accordance with assigned work lists.
• Ensures secondary billing on accounts with secondary liability, follows-up on any unpaid balances.
• Processes rejections and inquiries from third party payers. Provides corrected data and resubmits bills as necessary.
• Ensures late charge billing and proper posting to accounts.
• Responds to patient and third party payor inquiries/complaints regarding patient accounts via telephone, mail and in person.
• Reconciles third party payment vouchers, ensuring proper reimbursement.
• Identifies and communicates problems, issues and negative trends for third party payers to the team coordinator or supervisor for investigation.
• Those on the collections/self-pay team will also serve as a representative of GBMC in court for collection of co-pays, deductibles or coinsurances.

Respect

I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy. Listens and responds appropriately to others’ needs, feelings, and capabilities.

• Treats others with fairness, kindness, and respect for personal dignity and privacy