Medical Office Specialist

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Join Our Team at Mercy Medical Center - Now Hiring a Medical Office Specialist for our Neurology Department!

Mercy Medical Center is honored to be recognized by Newsweek as one of America’s Most Trustworthy Companies for three consecutive years (2023‑2025) and as one of America’s Greatest Workplaces for Women in 2025. Additionally, we are a multi‑time recipient of Forbes’ America’s Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you’re passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Now offering a $1,500 sign‑on bonus for Medical Assistant & Medical Office Specialist New Hires! Effective January 1, 2026 and expires May 1, 2026. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.

We are seeking a skilled Medical Office Specialist to join our Neurology practice. This position involves both front and back office duties, including patient registration, patient check‑in/out, appointment scheduling, copay/balance collection, patient triage, assisting medical professionals in an office setting, running patients during clinic hours, and performing insurance verification and prior authorizations. The ideal candidate will provide compassionate care while fostering a collaborative team environment.

• Register and schedule patients efficiently and accurately.
• Collect patient copays and outstanding balances.
• Triage patients to ensure timely care.
• Assist with prior authorizations for procedures, imaging, or prescriptions.
• Collaborate noticing with medical staff and fellow team members.
• Maintain patient records confidentially and accurately.
• സാഹചര്യമുന്നറി patient flow during clinic hours to optimize efficiency.
• Uphold high standards of customer service and patient care.
• Maintain exam rooms – stocking and cleaning.
• Collect patient history and enhance direct patient care.
• Follow written and oral instructions.
• All other duties as assigned.

• Education and Work Experience
  • High School Diploma or GED.
  • Minimum one year experience, preferably in a medical office setting.
• Preferred experience ఉండ Medical Office Specialist or similar role in Orthopedics.
• Proficiency in EPIC and Microsoft Office systems (preferred).
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Compassionate and empathetic demeanor toward patients.
• Ability to work and adapt efficiently in a fast‑paced work environment.
• Medical Assistant Certification is preferred.

• Competitive health, prescription, vision, and dental benefits & wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and “catch‑up” bijna.
• Paid Time Off (PTO) & company paid holidays.
• Tuition reimbursement.
• Mental Health resources and other employee‑related wellness opportunities through the Employee Assistance Program.
• Employer‑paid short & long‑term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto & home insurance and Verizon plans.
• Mercy’s Rewards & Recognition Program rewarding employees for living Mercy’s Mission and Values.

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves offending Baltimore Metro and the surrounding Maryland areas.