Medical Assistant

Planned Parenthood of Maryland Inc.

Planned Parenthood of Maryland (PPM) is a not‑for‑profit family planning agency that provides high‑quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high‑quality, affordable reproductive health care services and to help individuals make informed decisions about their reproductive health, family planning options, and sexuality.

$18.50/hr - $20.29/hr

Medical Assistants perform clinical and administrative support card tasks necessary for efficient center operations to ensure high quality client services and support, informed consent, client education and counseling, effective clinical support, and efficient client flow in a professional health care environment.

• Provide direct patient care services in all health center specific areas as appropriate to the scope of services with adherence to Standard Operating Procedures and Clinical Workflow guidelines.
• Provide empathetic, non‑judgmental, non‑directive educational counselling sessions to clients and review with them all PPM education sheets concerning their visits, services, procedures, and contraceptive choices.
• Ensure informed consent via information and education about the medical procedures, requested/required laboratory tests, and methods of contraception to assure understanding of risks and complications.
• Obtain and witness all necessary consents and document patient's decisions on chart.
• Assist during medical examination.
• Manage time effectively and multi‑task to prioritize work.

• Demonstrates PPM customer service standards.
• Provides social perceptiveness and service orientation.
• Greets clients politely and promptly and provides correct information for registration and check‑out.

• Prepares for next day appointments (confirmation calls, insurance verification).
• Proficiency in MS Office.
• Working knowledge of Epic Patient Management Software is a plus.

• Communicates with employees, patients, and outside agencies with a cooperative and courteous attitude and excellent phone and communication skills.
• Excellent written and verbal communication skills.

• High school diploma or GED with medical assisting certificate required.
• Gradu tətbiq accredited medical assistant program required.
• Certified Medical Assistant – a plus.
• One year experience in an out‑patient clinical setting, or education and experience equivalent to two (2) years of experience working in a healthcare setting performing back or front office medical assistant duties.
• Ability to read, write, and speak English fluently required.
• Bilingual in English and Spanish is a plus.

• Medical, Dental, and Vision insurance.
• Flexible Spending Account.
• Life, AD&D Insurance.
• Short‑Term and Long‑Term Disability.
• Paid Time Off (PTO) and Paid Holidays.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, gender, gender expression, sexual orientation, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States. PPM requires COVID‑19 vaccination as part of employment.

We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.