Office Assistant II

Office Assistant II

Base pay range: $32.72/hr.

About the Job: Performs a variety of assigned clerical and patient care duties essential to daily operations. Duties may include patient registration, scheduling, insurance verification, charge entry, co‑payment collection, and medical record operations.

• Contribute to department goals, adhere to policies, quality and safety standards.
• Greet patients, triage inquiries, complete reminder calls.
• Complete preliminary intake, schedule and update patient records.
• Perform insurance verification and coordinate authorizations.
• Handle billing in the practice management system, including guarantor info, benefit info, etc.
• Collect patient payments and reconcile via the EMR payment log.
• Run daily and weekly EMR reports, manage alerts.
• Assemble paperwork for physicians, assist patients with forms.
• Obtain referrals and diagnostic reports.
• Monitor case management in the EHR.
• Maintain a clean waiting area and monitor supplies.
• Assist with scheduling at physician centers.
• Train and supervise team members in the supervisor’s absence.
• Collaborate with insurance specialists, nurses, and secretaries to coordinate procedures.

• High School Diploma or GED.
• Equivalent education considered.
• Associate’s degree preferred.
• Bachelor’s degree in healthcare or related field preferred.

• 3‑4 years medical‑office experience in a rehabilitation setting.
• 1‑2 years within Med Star National Rehabilitation Network.

• Excellent customer service and communication skills.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Highly organized, process‑oriented, multitasking, self‑starter.
• Ability to follow instructions and assist patients safely.
• Professional and friendly interaction with patients and visitors.
• Teamwork and open communication.
• Positive and professional image as the clinic’s first point of contact.

Mid‑Senior level

Full‑time

Administrative