Manager, Program Services

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self‑reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers Ballington and Maude Booth, we were one of the first of over 30 affiliates of Volunteers of America — one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America’s impact on “Helping America’s most vulnerable”. Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas.

We firmly believe our employees drive the success of the organization.

The Program Services Manager oversees the provision of services, support, and advocacy for residents of the Residential Re‑entry Center (RRC). These services include, but are not limited to, identifying and linking residents to community resources, coordinating transportation, connecting/re‑connecting with positive support networks, and preparing residents to re‑enter the community. The Program Services Manager oversees a team of up to ten case managers.

• Create and maintain direct reports’ staffing schedule
• Track and monitor counts of resident transportation funds
• Develop onboarding schedule and directly oversee new case manager training
• Document weekly staff supervision
• Order tickets/tokens, as needed, for residents commuting
• Complete required weekly, monthly, and quarterly reports
• Participate in weekly facility walkthrough
• Perform regular audits of the documentation
• Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.
• Review case files to ensure on‑going audit‑ready status.
• Organize, schedule, host (may delegate to Senior Case Manager), and notify appropriate parties (BOP, USPO, CTS) of weekly Program Review Team Meetings (PRT)
• Drive on company business and/or transport clients as required.
• Participate in the provision of pre‑service and in‑service training for staff as directed.
• Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.
• Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.
• Attend staff meetings and other VOAC work‑related meetings and functions.
• Assist in ensuring the facility’s compliance with the American Correctional Associations standards for accreditation.
• Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
• Perform other duties as assigned.

• Maintains and improves resident programs and services.
• Enhances resident participation in the program and its services such that their individual needs can be met.
• Implements successful release planning to ensure residents smooth transition to community life.
• Facilitates and monitor resident’s participation and successful completion of the program.
• Assists in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and American Correctional Association
• Represents the organization well by participating actively in the community and with stakeholders, as an expert in the field.
• Ensures that all case notes meet quality standards.
• Ensures that all VOACC policies and procedures are met and remain in compliance.
• Ensures services are provided by staff who are trained and competent to perform assigned duties.