Patient Access Associate

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Life Bridge Health is a dynamic, purpose‑driven health system committed to redefining care delivery across the Mid‑Atlantic and beyond. Guided by our mission to improve the health of the communities we serve, we transform healthcare through increased access, enhanced patient experiences, and a commitment to innovative, community‑based care.

The Patient Access Department coordinates patient registration, insurance verification, scheduling, and pre‑admission requirements. The team also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.

The Patient Access Associate plays a critical role in patient registration, collecting payments, providing excellent customer service, and ensuring a smooth interaction with patients. This position requires exceptional communication skills and the ability to serve as a liaison between the hospital and patients, addressing patient needs and facilitating positive interactions with families and care teams.

• Act as a liaison between the hospital and patients, ensuring their needs are met with care and professionalism.
• Provide a positive customer experience by maintaining a positive attitude, being tactful, and offering assistance willingly to patients, families, and colleagues.
• Greet every customer with warmth, including a smile, eye contact, and a clear introduction with your name and title.

• Education:
  
  High School Diploma or GED (preferred)
• Experience:
  
  1‑3 years of relevant experience

• Impact:
  Join a team that values innovation and outcomes, delivering life‑saving care to our youngest and most vulnerable patients.
• Growth:
  Opportunities for professional development, including tuition reimbursement and training for neonatal critical care leadership and advanced certification.
• Support: A culture of collaboration with resources such as unit‑based practice councils and advanced clinical education support, improving workflow efficiency and patient outcomes.
• Benefits:
  Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Life Bridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation, and gender identity/expression.

Seniority level:
Entry level

Employment type:

Full‑time

Location:

Baltimore, MD – $55,000.00‑$70,000.00