EBilling Specialist

Summary

As an eBilling Specialist, in collaboration with and in support of the firm’s strategic initiatives, you would work with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined e-Billing support to billing attorneys and finance counterparts of the firm. Proofread and submit new matters and timekeeper rates to clients. Obtain and maintain outside counsel billing guidelines on e-Billing clients.

Work as part of a team to provide a cohesive eBilling support solution for both direct and indirect assignments. Perform all duties assigned for less complex U.S. and global clients, including proficiency with electronic billing and systems.

This position can sit in any of our U.S. offices and offers a hybrid work schedule.

• Perform a variety of duties to support the full eBilling cycle.
• Review new eBilled matters and rates to be submitted to the client.
• Follow up on open items frequently until resolution; elevate as necessary.
• Field eBilling inquiries.
• Maintain strong attention to detail.
• Gather and submit documentation required to onboard new eBilling clients, including submitting the first invoice to ensure a successful submission.
• Research and resolve electronic billing rejections on technical and format issues versus billing‑related issues; initiate troubleshooting support and escalations.
• Maintain client account assignments.
• Review, update and document outside billing guidelines on assigned eBilled clients.
• Ensure all tasks for assigned clients are entered in billing and eBilling system in accordance with the Firm and client guidelines.
• Serve as subject‑matter expert on assigned clients.
• Assist team with projects and/or when needed on e‑bill tasks.
• Update restrictions on time entry according to guidelines in the time entry program (Intapp Terms).
• Track and resolve tickets assigned by the eBilling service desk on a daily basis; meet SLAs.
• Manage workflow by developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
• Maintain weekly updated notes on new matters and new implementations.
• Liaise with internal support teams to develop learning and experience for taking on more complex client assignments.
• Projects and other duties as assigned.

Strong communication and interpersonal skills required to interact with clients, billing timekeepers and business professionals. Must be team‑oriented and have ability to work effectively and collaboratively in a fast‑paced environment. Must be an accurate proofreader and have strong attention to detail. Has ability to work independently and manage time efficiently. Actively listens to positive and critical feedback. Able to adapt to client needs.

Eager to develop and achieve scope and requirements for advanced roles and responsibilities. Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast and eBilling vendor sites preferred.

• High School or GED

• Bachelor’s degree in Accounting, Finance or similar field.

• 3 years’ prior experience in legal e‑billing, in law firm administration roles, or comparable professional service‑oriented hourly billing, or formal training/certifications in legal back‑office operations.

• Effectively communicate verbally and in writing with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as working at a computer for extended periods of time, participating in digital/virtual conference calls, participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast‑paced environment.
• Perform all other duties, tasks or projects as…