Medical Office Specialist

Join our team at Mercy Medical Center – now hiring a Medical Office Specialist for our Orthopedic Department!

Merry Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years ) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

If you're passionate about making a meaningful impact and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

• Register and schedule patients efficiently and accurately.
• Collect patient copays and outstanding balances.
• Triage patients and ensure timely care.
• Assist with prior authorization for procedures, imaging, or prescriptions.
• Collaborate effectively with medical staff and teammates.
• Maintain patient records with confidentiality and accuracy.
• Coordinate patient flow during clinic hours and optimize efficiency.
• Uphold high standards of customer service and patient care.
• Maintain exam room cleanliness, stocking.
• Collect patient history and support direct patient care.
• Follow written and oral instructions.
• Perform additional duties as assigned.

• Education and
  
  Work Experience:
  • High School Diploma or GED.
  • A minimum of one year of experience, preferably in a medical office setting.
• Proven experience as a Medical Office Specialist or similar role in Orthopedics is preferred.
• Proficiency in EPIC and Microsoft Office systems (preferred).
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Compassionate and empathetic demeanor toward patients.
• Ability to work and adapt efficiently in a fast‑paced work environment.
• Medical Assistant Certification is preferred.

• Competitive health, prescription, vision, and dental benefits & wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and catch‑up provision.
• Paid Time Off (PTO) & company paid holidays.
• Tuition reimbursement.
• Mental health resources and employee wellness opportunities through our Employee Assistance Program.
• Employer‑paid short & long‑term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto & home insurance and Verizon plans.
• Mercy’s Rewards & Recognition Program rewarding employees for living Mercy’s mission and values.

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.