Sr. Medical Office Coordinator; Medicine Bayview

Overview

The Department of Medicine, Division of Rheumatology is seeking a Sr. Medical Office Coordinator (Sr. MOC) who will be involved in the establishment of the Hopkins Lupus Center, a new multi-specialty care center.

• Coordinate the day-to-day activities of the Lupus Center, to ensure exemplary patient relations and a smoothly functioning center.
• Resolve patient problems and third party issues (including insurance) and refer patients to appropriate resources as necessary.
• Offer friendly, courteous, and confidential assistance to patients to ensure an optimal experience while visiting the Hopkins Lupus Center.
• Maintain accurate and detailed information on each patient to facilitate a successful patient encounter.
• Use automated systems (EPIC) to schedule appointments, expedite patient requests, including refills and test scheduling.
• Work with others in a team environment exhibiting professionalism and exemplary customer service skills.
• Create new processes and systems to ensure high level of service to patients, in particular updating and printing patient encounter forms.
• Schedule patients for new and return appointments, medical examinations, procedures and consultations.
• Complete pre-registration to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMOs.
• Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling.
• Resolve scheduling conflicts proactively and timely; maximize physician scheduling within resource limitations.
• Provide coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame.
• Create processes and systems to ensure high levels of service and proactively schedule/reschedule patients to efficiently utilize resources.
• Provide exemplary customer service by using service excellence techniques such as scripting, service recovery, and rounding to exceed patient expectations during clinic visits; resolve and/or elevate patient problems proactively and timely.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas; resolve third party issues.
• Demonstrate understanding and sensitivity to diversity; consider cultural and linguistic differences that may impact patient experience and make appropriate accommodations.
• Print and mail directions, maps, fee schedules, doctor notes, test results and other visit-specific information to patients; send medical questionnaire forms to obtain missing information.
• Coordinate with clinic staff to ensure accuracy, organization, and advanced preparation of clinic visits.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Obtain and/or verify patient demographic data by phone or in person.
• Confirm appointments by telephone and/or mail; fill vacancies due to cancellations.
• Ensure patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
• Assist patients, physicians and/or family members with the completion of medical insurance forms.
• Inform patients of costs of care and guide them to appropriate resources for further information or assistance.
• Log new patient referrals, contact new patients for appointments, and send letters to referring physician offices.
• Answer phones and provide routine information to callers.
• Process incoming faxes and mail in a timely fashion.

• High school diploma or graduation equivalent.
• Three years of progressively responsible medical office experience.
• Knowledge of medical terminology.
• Intermediate computer skills.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Experience in the Johns Hopkins system.

Classified

Title:

Sr. Medical Office Coordinator

Role/Level/Range: ATO 40/E/02/OE

Starting Salary Range: $18.20 - $33.90 HRLY ($50,000 targeted; Commensurate w/exp.)

Employee group:
Full Time

Schedule:

M-F 8:30a - 5p

FLSA Status:
Non-Exempt

Location:

Hybrid/School of Medicine Campus

Department name: SOM DOM Bay Rheumatology

Personnel area:
School of Medicine

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on factors including geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports health, life, career and retirement needs.

More information can be found here: (Use the "Apply for this Job" box below)..

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