Oncology Financial Navigator
Listed on 2025-12-02
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Healthcare
Healthcare Administration, Health Communications
Join to apply for the Oncology Financial Navigator role at GBMC Health Care
The Oncology Financial Navigator will be responsible for assisting patients with the cost of their oncology treatment, helping patients understand their insurance benefits, working with the Epic team to create reports, developing standard work for patient identification and progress tracking, and ensuring timely reporting and communication with co-workers and patients.
EducationAA preferred, but 1-year related experience can substitute.
Experience1-2 years customer service experience in a medical field.
Skills- Excellent written and oral communication skills
- Proficiency in computers and personal productivity applications
- Understanding of third-party insurers
- Knowledge of financial assistance, co-pay assistance, foundation assistance, and free drug programs
- Effective customer service techniques
- Data research, analysis, and interpretation skills
- Identify patients needing financial assistance from daily schedules
- Respond promptly and professionally to patient inquiries
- Educate patients and families about insurance benefits and assistance programs
- Share relevant information with hospital personnel regarding patient care and financial needs
- Develop standard procedures for tracking assistance program enrollment and submissions
- Submit claims and apply payments within Epic
- Communicate payment information to patients
- Pre-screen patients for additional financial resources
- Discuss assistance options and refer patients to appropriate programs
- Assist with application processes for financial aid
- Coordinate with providers and staff for enrollment and information sharing
- Coordinate with Oncology Pharmacy for drug replacements
- Prepare monthly and annual reports on assistance obtained
$21.27 - $36.00, with final salary based on qualifications and experience.
COVID-19 VaccinationMandatory vaccination or approved exemption required prior to employment.
Equal Opportunity EmploymentGBMC Health Care is an Equal Opportunity employer, considering all qualified applicants without discrimination.
Additional Information- Seniority level:
Entry level - Employment type:
Full-time - Job functions:
Other, IT, Management - Industry: Hospitals and Healthcare
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