Call Center Patient Services Assistant

Overview

Under limited supervision, answers and screens high volume calls. Patient appointments, register patient's demographics, telephone, and medication encounters. After training and with management approval, the position may become remote, with the understanding that remote status can change at any time with two weeks' notice.

Education

High School or GED equivalency.

Experience

6 months of related experience

• Knowledge of medical terminology, CPT and ICD9 codes
• Strong skills in written communication
• Strong work ethic
• Excellent customer service and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and maintain files and records
• Ability to manage multiple tasks and deadlines
• Basic computer skills
• Bi-lingual in Spanish or Russian preferred

• Ability to sit, stand, walk and pay close attention to detail

• Normal office environment with little exposure to noise, dust, and the like
• Must have excellent internet and cell connection
• Must have a HIPAA-compliant remote workspace

• Ability to work in various offices for training
• Ability to work on campus for training
• Ability to work on location within an hour when internet service, Citrix, is down
• Ability to work on location within an hour when equipment is not functioning

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable

• Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedules patient appointments, using a computerized medical system or handwritten schedule.
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work.
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMOs/ PPOs, etc. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable.
• Performs related duties and faxing patient progress notes to referring physicians.

• Respect
• Excellence
• Accountability
• Teamwork
• Ethical Behavior
• Results

Pay Range

$16.79 - $24.37

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

GBMC Health Care and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.