Esthetics lead

Esthetics lead Massage Envy
• Baltimore, MD, US

Massage Envy Rotunda is looking for a motivated and experienced Esthetics Lead to guide, coach, and inspire our Esthetics Team. This position is ideal for a Licensed Esthetician who thrives in both service excellence and team leadership. You’ll set the example in delivering top-tier skincare services, supporting retail and advanced service goals, and ensuring our treatment rooms and protocols exceed the highest sanitation standards.

• Lead by example as a skilled Esthetician in performing both standard and advanced services.
• Coach and train Esthetics Providers on Massage Envy protocols, enhancements, retail, and customer service.
• Support team performance in key areas: enhancements, advanced services, retail sales, rebooking, and cleanliness.
• Provide feedback, coaching, and accountability in a professional, supportive way.
• Partner with management on onboarding, training, promotions, and monthly/weekly goal reviews.
• Maintain inventory, order back bar supplies, and ensure treatment rooms remain clean, organized, and ready for clients.
• Participate in proactive outreach (client follow-ups, lobby engagement, etc.) to build strong repeat clientele.
• Actively engage in continuing education, team meetings, vendor-led workshops, and special events.
• Support a positive, professional, and values-driven clinic culture.

• Active Esthetics License (required).
• Minimum 2 years’ experience as a Licensed Esthetician in a professional spa/clinic.
• Ability to perform advanced esthetic services (Hydrafacial, dermaplaning, etc.).
• Strong organizational, written, and verbal communication skills.
• Proven ability to coach, motivate, and inspire a diverse team.
• Positive, professional attitude with a passion for client care and team success.