Chief Operations Officer, Operations Director II; NCS - Department of Housing and Community De

Job Summary

Operations Director II Grade 969 / (Chief Operating Officer-COO)
Department of Housing and Community Development Commission (DHCD)
City of Baltimore Department of Housing and Community Development Commission (DHCD) is seeking an experienced and strategic leader to serve as the Chief Operating Officer (COO). This position supports the Commissioner in overseeing the daily operations of key divisions and ensuring the effective delivery of housing and community development programs throughout Baltimore City. The COO provides executive leadership and operational oversight for multiple divisions, including Consolidated Planning, Development, Home ownership and Housing Preservation, Housing Code Enforcement and Emergency Management, and Permits and Litigation.

• Assist the Commissioner in directing the operations and activities of the agency through division leadership.
• Provide oversight and coordination of operational programs and services across multiple divisions.
• Approve personnel actions including hiring, promotions, disciplinary actions, and performance evaluations.
• Review operational progress and address administrative or programmatic issues as needed.
• Collaborate with Deputy Commissioners on program budgets and review budget recommendations.
• Analyze legislation, regulations, and government directives affecting agency programs and recommend policy updates.
• Assist with the development and implementation of agency policies, operational procedures, and strategic initiatives.
• Represent the agency at meetings with community groups, government partners, and professional organizations.
• Serve as the Commissioner’s designee when assigned.
• Perform other related duties.

• Responsible for the administration, direction and coordination of the activities and operations for the following divisions:
  Consolidated Planning, Development, Home ownership & Housing Preservation, Housing Code Enforcement & Emergency Management, and Permits & Litigation. Conducts annual performance evaluations and approves/denies leave. Approves hiring, promotions, disciplinary actions, termination decisions Agency wide. Assists the Commissioner in directing the operations and activities of the operations’ divisions within the agency through subordinate division heads. Plans and implements innovative strategies and oversees staff to ensure comprehension of the mission and goals of the agency.
• Oversees the progress of the agency’s operation services and resolves problems of an administrative and operational nature. Reviews and makes recommendations concerning the agency’s services budget. Prepares and administers the programs’ budgets and budget revisions for each program in partnership with Deputy Commissioners. Reviews contracts and work procedures.
• Analyzes and interprets legislation, government directives and regulations affecting the agency’s programs and policies for additions and revisions. Recommends policy and program changes based on local, state and federal guidelines for consideration by the Commissioner, the Mayor and City Council of Baltimore City.
• Assists the Commissioner in the establishment and administration of agency and program operating policies and procedures, operational surveys, and executive management studies. Assists in determining overall program direction and long and short-term plans of action.
• Attends and participates in various advisory committees, professional organizations, public and official meetings. Appears as an official agency representative before neighborhood groups, civic associations, local, state and federal agencies and other interested parties to explain agency policies, programs and operations.
• Acts for the Commissioner as assigned and in the exercise of delegated authority.
• Performs other related duties.

Education: Bachelor’s degree in business administration, Public Administration, Real Estate, Urban Planning, Management, Law or related field from an accredited college or university.

Experience: 15 years of experience providing leadership as a Chief-of-Staff, Deputy Director, Assistant Director, Senior Policy Advisor, Operations…