Police Dispatcher Supervisor; Johns Hopkins Public Safety

Overview

The JH Police Dispatch Supervisor has the opportunity to support the operational and strategic direction of police services across all three campuses - Homewood, Peabody, and East Baltimore, which includes The Johns Hopkins Hospital, and be a pivotal part of the equitable delivery of community-oriented services.

• Schedule and manage work shifts, leave, and assignments of subordinate personnel in a 24-7 emergency communications and monitoring facility to ensure minimum staffing levels are maintained to meet required call processing goals.
• Design and implement processes for incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.
• Monitor performance of Johns Hopkins Police Department (JHPD) and Johns Hopkins Public Safety (JHPS) dispatchers to ensure agency policy, procedures, and performance goals are met.
• Coordinate with the Director of Training to ensure all center training requirements are met.
• Coordinate with the Director of Training to identify "in-service" training relevant to policy and procedure as well as professional development of center staff.
• Conduct performance evaluations of assigned employees.
• Review work to ensure compliance with MILES and NCIC requirements.
• Coordinate with leadership to implement changes in dispatch procedures.
• Supervise and evaluate subordinate personnel.
• Provide input to Leadership regarding policies and procedures pertaining to the operation of the Center and changes in procedures.
• Communicate in a positive manner with center staff.
• Report commendable performance or deficiencies or liability issues to Leadership in a timely manner.
• Perform the duties of JH Police dispatcher in the latter's absence.
• Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.
• Contact and direct Baltimore Police, Fire, and Paramedics as needed.
• Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.
• Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.
• Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.
• Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.
• Maintain familiarity with the general geography of the communities served.
• Participate in available professional development for center staff.
• Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.
• Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.
• Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.
• Perform administrative tasks necessary for the operation of the Communications Center.
• Responsible for maintaining manual and computerized reports, logs, records, and data from JH Police Dispatchers.
• Other duties as assigned.

• Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.

• Criminal Justice Information System (CJIS) Terminal Operator Certification.
• Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED).
• Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED).
• Emergency Telecommunicator Certification (ETC) through the National Academies of Emergency Dispatch (NAED).
• Emergency Dispatch (NAED).

• High School Diploma or graduation equivalent.
• Five (5) years of customer service or other related work experience to include at least two (2) years of supervisory experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Associates degree preferred.
• Four (4) years related experience in public safety communication including familiarity with communication technology and call-taking techniques.
• Two (2) or more years in a progressively responsible supervisory/management role and familiarity with public safety communication technology and call-taking techniques.
• Bilingual
• Criminal Justice Information System (CJIS) Terminal Operator…