Police Dispatcher; Johns Hopkins Public Safety

The position is responsible for interaction with other public safety dispatch centers – answering and/or transferring calls and incident information and maintaining communications with law enforcement personnel, fire and EMS agencies. This is an exciting opportunity to be a part of building a new police department that prioritizes the well-being of students, staff, faculty, and guests and embodies the University's mission by engaging the student community and other partners as co-creators of the campus safety environment.

• Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.
• Contact and direct Baltimore Police, Fire, and Paramedics as needed.
• Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.
• Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.
• Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.
• Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.
• Provide JH Police Dispatch Supervisor with input regarding policies and procedures pertaining to the operation of the communications center.
• Maintain familiarity with the general geography of the communities served.
• Participate in available professional development for center staff.
• Communicate in a positive manner with JH Police Dispatch Supervisor and other center staff.
• Report commendable performance or deficiencies or liability issues to Manager in a timely manner.
• Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.
• Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.
• Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.
• Perform administrative tasks necessary for the operation of the Communications Center.
• Create and maintain manual and computerized reports, logs, records, and data.
• Other duties as assigned.

• Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.

• High School Diploma or graduation equivalent.
• Two (2) years of customer service or other related work experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Two (2) years related experience in public safety communication including familiarity with communication technology and call-taking techniques.
• Associate's degree.
• Bilingual.

Classified Title
:
Police Dispatcher
Role/Level/Range: ATO 40/E/02/OC
Starting Salary Range
: $15.70 - $25.25 HRLY (Commensurate w/exp.)
Employee group:
Full Time
Schedule
: M - Sunday 40 HRS
FLSA Status:
Non-Exempt
Location
:
Eastern High Campus
Department name: VP for Public Safety Office of
Personnel area:
University Administration