External Affairs Mgr - BGE

External Affairs Manager – BGE

Join to apply for the External Affairs Manager – BGE role at Baltimore Gas & Electric.

We’re powering a cleaner, brighter future. Exelon is leading the energy transformation and calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

Develop and enhance relationships with governmental officials to resolve emergent issues effectively and timely. Function as primary contact for elected officials, local media, civic and business organizations, and community leaders to resolve operational issues and optimize the corporate image within the Baltimore County jurisdiction for BGE. Serve as an early warning system to identify and facilitate the resolution of customer issues with leadership of internal departments.

Position may require extended hours for coverage during storms or other energy delivery emergencies.

• Establish and maintain effective working relationships with municipal, Baltimore County and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day‑to‑day and emergency response situations. Represent the company at municipal council meetings and other after‑hours official forums. (35%)
• Provide input to corporate leadership team and other business units to shape the company’s strategic direction. Develop and execute community outreach and communications plans pertaining to high‑impact projects, including reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve elected officials’ needs in an effective and timely manner.
  
  (35%)
• Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and company financials. (15%)
• Actively participate in economic development, business and community organizations to demonstrate the company’s commitment to the community and gain increased awareness of constituent concerns, attitudes and needs. (10%)
• Interface with the Large Customer Services account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts. (5%)

• This position is responsible for resolving conflicts utilizing effective communication, facilitation, conflict management and mediation skills. Position requires development of strategic relationships with key decision makers in the governmental, business and community sectors. Also requires detailed knowledge of corporate policies, laws/legislation, government policies and political climates that can affect business strategy. Requires high degree of confidentiality.
• Substantial amount of off‑hours participation in municipal, political and community meetings is required.
• Position must also be available to respond to emergencies on a 24/7 basis.
• Work involves independent decision‑making, leadership, creativity, and flexibility.
• Position works independently with minimal supervision and frequent direct interaction with corporate leadership team.

• Bachelor’s Degree in Engineering, Business, Economics, Public/Governmental relations.
• 7–10 years relevant experience, with at least 5 years in customer service or public policy‑related areas.
• Well‑developed interpersonal skills, including negotiation and facilitative skills.
• Demonstrated effective written and verbal communication skills.
• Knowledge of relevant computer systems and ability to display applicable level of computer literacy.
• Self‑motivated with ability to demonstrate independent decision‑making.
• In lieu of degree, 9–12 years of relevant experience.

• Project Management/Development experience with legislative and regulatory policy.

• Annual salary will…