HUD Certified Counselor

Job Description:

HUD-Certified Housing Counselor February 26/2026 WHO WE ARE

GO Northwest Housing Resource Center is a community based, nonprofit HUD approved housing counseling organization focused on helping individuals become and remain homeowners in Baltimore City.

By equipping people to obtain, maintain, and retain their homes successfully through education, counseling, technical assistance and access to resources, GO Northwest helps individuals achieve their goals for financial stability and home ownership, to maintain strong neighborhoods, , and strengthen Baltimore City as a great place to live.

If you have the interest, drive, and skills to meet the challenge!

This position will be responsible for

• Providing education, coaching and counseling for clients seeking financial, pre-purchase, foreclosure prevention, post purchase services and assistance.
• Conducting intake interviews to ascertain client needs; client follow-up to ensure goal attainment
• Compiling, inputting and managing client and other data; preparing program reports and related documentation
• Informing potential clients of GO Northwest and other home ownership services and resources; and performing related tasks as assigned to help individuals achieve their home ownership goals.

• Conduct one on one and group housing counseling sessions with clients
• Conduct client intake interviews to assess client needs, collect, verify, and compile client documentation.
• Review credit report, determine affordability, develop budgets and action plans; discuss available resources and determine program eligibility to achieve housing needs.
• Follow-up with clients to provide guidance, information, and ensure client follow-through for goal attainment
• Conduct and facilitate financial and home ownership education group workshops and presentations.
• Prepare program materials for workshops; manage registration process and present curriculum based on established guidelines.
• Conduct financial coaching to help clients improve financial stability and management.
• Provide technical assistance and counseling to assist homeowners maintain their homes, prevent foreclosure and ensure financial stability.
• Be knowledgeable and current on home ownership programs, products, incentives and resources in greater Baltimore region.
• Collect, input, track, and manage client data, utilizing office client management and other computer-based systems.
• Provide information and prepare reports as required
• Create, maintain and update client files to ensure files are complete and accurate per Center and HUD requirements.
• Comply with and fulfill program and grant policies/procedures/deliverables as assigned. Assist in preparation of program updates and documentation.
• Participate in outreach activities to inform the public about GO Northwest and other home ownership programs and resources. Develop relationships with real estate agents, lenders and other home ownership related professionals
• Attend organizational and program meetings and training as required
• Perform additional tasks and duties as assigned.

• Possess current HUD Housing Counseling Certification. If not, must obtain HUD housing counseling certification within 4 months of hire required.
• Bachelor’s degree (business, finance, community development, or public administration majors a plus) or 4 years work experience in providing direct housing counseling and/or credit counseling, mortgage origination, loan processing, LITHC property management or any equivalent combination of qualifying work experience and education.
• Current certifications from Neighbor Works America for Home ownership Education, Counseling, Default /Delinquency, NCHEC or NCRC certifications, a plus
• Demonstrated experience in the components of housing counseling including public speaking, case management and metrics reporting.
• Experience conducting housing or financial counseling in the greater Baltimore Metro area preferred, working knowledge of Baltimore City neighborhoods desired.

• Effective verbal and written communications skills: ability to conduct presentations and respond to questions
• Excellent interpersonal and…