HELOC Specialist

Job Description

Job Description

About Federal Hill Mortgage

Federal Hill Mortgage is a growing mortgage lender committed to delivering exceptional service, competitive products, and streamlined processes to our clients and referral partners. We pride ourselves on professionalism, responsiveness, and building long-term relationships in the communities we serve.

We are expanding our team and seeking an experienced and driven HELOC Specialist to focus on originating and managing Home Equity Line of Credit (HELOC) transactions.

The HELOC Specialist will be responsible for originating, structuring, and guiding borrowers through the HELOC process from initial inquiry through closing. This role requires strong product knowledge, attention to detail, and excellent customer service skills.

The ideal candidate is comfortable handling inbound leads, generating new business, and collaborating with processing and underwriting teams to ensure smooth and timely closings.

• Originate and structure Home Equity Line of Credit (HELOC) loans
• Educate borrowers on HELOC products, terms, rates, and qualification requirements
• Collect and review borrower documentation for completeness and accuracy
• Maintain consistent communication with clients throughout the loan process
• Coordinate with processing, underwriting, and closing teams
• Ensure compliance with all federal, state, and company lending guidelines
• Follow up with past clients and referral partners to generate additional business
• Track pipeline and maintain accurate CRM records

• 2+ years of mortgage lending experience (HELOC experience preferred)
• Active NMLS license (or ability to obtain)
• Strong understanding of mortgage underwriting guidelines and credit analysis
• Excellent communication and relationship-building skills
• Detail-oriented with strong organizational abilities
• Ability to manage multiple files simultaneously
• Experience with LOS systems and CRM platforms
• Self-motivated and performance-driven

• Established referral network
• Experience in retail, broker, or correspondent lending
• Proven track record of meeting or exceeding production goals

• Competitive compensation structure
• Performance-based bonuses/commission
• Marketing and operational support
• Access to competitive HELOC products
• Professional growth opportunities
• [Add benefits such as health insurance, PTO, 401(k), etc., if applicable]

• Fast-growing company with strong leadership
• Streamlined operations and responsive underwriting
• Supportive team environment
• Opportunity to build a strong HELOC-focused pipeline
• Competitive product offerings