Financial Services Specialist; Johns Hopkins Center Youth

Overview

Under the supervision of the Associate Director of Financial Services, the Specialist performs day-to-day financial transactions, assists in maintaining data integrity, and provides high-quality service to families and internal teams. This role ensures compliance with institutional policies and contributes to a seamless, student-centered financial experience.

Financial Aid Administration (40%)

• Assist in processing and evaluating financial aid applications under supervision, ensuring completeness and compliance with CTY policies.
• Enter award information into the student system and generate award letters.
• Support the reconciliation of financial aid disbursements with student accounts.
• Maintain confidentiality and integrity of financial aid records in accordance with FERPA and CTY policies.
• Respond to basic family inquiries related to financial aid status, award timelines, or documentation needs.

Student Accounts Management (40%)

• Process student payments and refunds; post transactions accurately in the student information system.
• Assist in managing third-party billing, tuition remission, and adjustments.
• Reconcile cash receipts, credit card batches, and other daily account transactions.
• Support collection efforts by preparing communications or follow-up lists for outstanding balances.
• Generate reports and assist with monthly account reconciliations.

Cross-Functional and Administrative Support (20%)

• Provide customer service to families through phone and email communications.
• Assist with financial reporting and documentation for audits or internal reviews.
• Participate in financial services training and cross-functional projects related to process improvement.
• Maintain organized digital and physical records according to JHU data retention standards.

Other duties as assigned.

• High school diploma or graduation equivalent.
• Two years of related office, clerical, or accounting experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Experience in higher education financial aid or student accounts setting.
• Familiarity with Johns Hopkins systems (SAP, Modern Campus) or equivalent student information databases.
• Intermediate Excel skills, including formulas and pivot tables.

• Strong attention to detail and accuracy.
• Excellent organizational and interpersonal communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency with Microsoft Excel and database systems; experience with SAP or CIS preferred.
• Knowledge of financial aid principles, student billing processes, or related financial operations preferred.

Classified

Title:

Financial Services Specialist

Role/Level/Range: ATO 37.5/03/OF

Starting Salary Range: $21.25 - $36.90 HRLY ($65,000 targeted; Commensurate w/exp.)

Employee group:
Full Time

Schedule:

Mon-Fri 8:30-5:00

FLSA Status:
Non-Exempt

Location:

Hybrid/Mount Washington Campus

Department name: CTY Enrollment Services

Personnel area:
Academic and Business Centers