Director; AVP - Escheatment Services

Director InEscheatment Services Operations

We're seeking someone to join our team as a Director in Escheatment Services Operations to be responsible for all aspects of Escheatment functions by supporting the receiving, reconciling and reporting of unclaimed assets as needed.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at the Director level within Risk, Regulatory & Resilience, which performs various independent functions to ensure adequate controls are in place. We do this by providing an integrated risk and control framework to govern, assess, mitigate and manage financial and operational risk in Operations.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...

What you'll do in the role:

Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes

Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues

Coordinate work, train and develop other team members where required, including task allocation, and project contribution

Manage returned mail and SEC Regulation 17ad-17 Lost Security Holder process

Supervise internal and external inquiries and ensure maintenance of SLAs

Operate with in-depth knowledge of Compliance risk avoidance

Monitor and ensure that support for the returned mail process and SEC Regulation 17

Ad-17 is documented, reviewed, and accurately prepared

Respond to and coordinate with clients/business areas in regard to returned mail inquiries

Serve as Subject Matter Expert for returned mail and Escheatment

Work with clients or internal stakeholders as information is required or requested

Support the receiving, reconciling, and reporting of unclaimed assets as needed

Manage and reconcile internal unclaimed property accounts

Manage unclaimed property campaigns

Work on assigned projects on an as-needed basis to support Escheatment Operations

What you'll bring to the role:

Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels

Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team

Ability to operate independently across the majority of day-to-day responsibilities

Culture carrier across Operations, embracing the Firm's core values and acting as a role model

Collaboration and teamwork skills and experience, including strong interpersonal skills

Organizational skills, with strong attention to detail, and the ability to manage multiple deadlines

Identify and escalate potential process anomalies to management in a timely manner

Knowledge of unclaimed property regulations and SEC 17ad-17

Demonstrated experience identifying and addressing client needs: actively participating in discussions and meeting

Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues

Ability to effectively present information and respond to questions from business areas, managers and clients

Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.

Project management capabilities.

Strong critical thinking, organizational, and problem-solving skills.

Ability to analyze large datasets

Ability to manage people

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with…