Loan Support Specialist

Overview

Company Summary MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

Under general supervision, when following established policies and procedures, the role is responsible for providing administrative support to commercial loan and deposit teams with respect to day-to-day member needs. Provides the highest level of service to ensure the appropriate and expedient processing, booking, servicing and other business ancillary products and services. Extremely detailed oriented and works at a fast pace requiring a balance of customer service duties and operations.

The duties may vary from time to time as assigned by management. These new duties are to be similar in nature to other already assigned duties.

Work Location

This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

Education

• High School Diploma – Required
• General Education Degree (GED) – in lieu of H.S. Diploma

Experience

• Associates Degree in Business - Preferred
• Two (2) to three (3) years of Lending/Deposit experience – Preferred
• Notary Public – Maryland - Preferred

Qualifications / Essential Functions

• Manage Escrow process - Handles all escrow accounting to include taxes, insurance, ground rents, water bills and completes annual escrow analysis.
• Disburses loan proceeds and on-boards loans in the Credit Union’s core system (FISERV DNA)
• Orders and processes appraisals, environmental, property condition reports, and appraisal reviews for commercial loans
• Obtain Financial Information - Prepares financial statement request letters, monitors receipt of financial statement requests and scans financials into the share drive and advises lenders
• Loan Servicing - Manages loan files and resolves issues related to loan servicing

Required Competencies

Communication

• Communicates effectively and appropriately both orally and in writing.
• Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished.
• Speaks in a clear and credible manner, selecting the right tone for the situation and audience.
• Listens to others and allows them to make their point.

Productivity/Output

• Maintains an established standard of work.
• Masters’ new tasks and routines.
• Maintains an established level of personal reliability and punctuality.
• Meet deadlines and commitments.
• Keeps work up to date.

Cross-Sell Products

• Cross-selling products and services based on member needs, in accordance with the Credit Union's program standards.

Relationship Building / Networking

• Builds trust and rapport
• Effective communication
• Collaboration and teamwork
• Maintaining professional connections

Ability To Learn New Skills

• Quick adaptability
• Receptiveness to feedback
• Problem-Solving mindset
• Knowledge retention and application

Dependability

• Make and fulfill commitments.
• Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions.
• Arrives at work on time and ready to contribute.
• Shows up for meetings well-prepared

Quality of Work

• Accuracy and Attention to Detail
• Consistency
• Initiative for Improvement

Compensation

Salary Range per hour, depending on experience and qualifications

• $18.27 - $26.54

Benefits At MECU Credit Union

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage:
  Plans are available for both employees and their families to…