Loan Support Specialist

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members and co-workers, and help our community be a better place to live.

We never compromise the member experience – our goal is to provide the absolute best member experience in all interactions and is the number one factor that differentiates us from the competition.

Under general supervision, and following established policies and procedures, the incumbent is responsible for providing administrative support to commercial loan and deposit teams with respect to day-to-day member needs. Provides the highest level of service to ensure the appropriate and expedient processing, booking, servicing and other business ancillary products and services. Extremely detail-oriented and able to work at a fast pace requiring a balance of customer service duties and operations.

Duties may vary from time to time as assigned by management and will be of a similar nature to other already assigned duties.

This position is located at Corporate Headquarters in Downtown Baltimore. The incumbent will be required to report in office for this role. Upon completion of 90 days, the incumbent may work a hybrid schedule.

• High School Diploma – Required
• General Education Degree (GED) – in lieu of HS Diploma

• Associates Degree in Business – Preferred
• Two (2) to three (3) years of Lending/Deposit experience – Preferred
• Notary Public – Maryland – Preferred

• Manage Escrow process – Handle all escrow accounting to include taxes, insurance, ground rents, water bills and complete annual escrow analysis.
• Disburse loan proceeds and on-board loans in the Credit Union's core system (FISERV DNA).
• Order and process appraisals, environmental, property condition reports, and appraisal reviews for commercial loans.
• Obtain financial information – Prepare financial statement request letters, monitor receipt of financial statements, scan financials into the share drive, and advise lenders.
• Loan Servicing – Manage loan files and resolve issues related to loan servicing.

Communication

• Communicates effectively and appropriately both orally and in writing.
• Uses good judgment as to what to communicate to whom and the best way to accomplish it.
• Speaks in a clear and credible manner, selecting the right tone for the situation and audience.
• Listens to others and allows them to make their point.

Productivity/Output

• Maintains an established standard of work.
• Masters new tasks and routines.
• Maintains personal reliability and punctuality.
• Meets deadlines and commitments.
• Keeps work up to date.

Cross-Sell Products

• Cross-selling products and services based on member needs, in accordance with the Credit Union's program standards.

Relationship Building / Networking

• Builds trust and rapport
• Effective communication
• Collaboration and teamwork
• Maintaining professional connections

Ability to Learn New Skills

• Quick adaptability
• Receptiveness to feedback
• Problem-solving mindset
• Knowledge retention and application

Dependability

• Make and fulfill commitments.
• Independent work, meeting reasonable deadlines, and accepting responsibility for actions.
• Arrives at work on time and ready to contribute.
• Shows up for meetings well-prepared.

Quality of Work

• Accuracy and attention to detail
• Consistency
• Initiative for improvement

Salary range per hour, depending on experience and qualifications: $18.27 – $26.54

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but is not limited to:

• Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Company-Paid Insurance (short-term disability, long-term disability, life insurance)
• Tuition Assistance
• Employee Assistance Program (EAP)
• Parking Discounts
• Lo…