Student Accounts Operations Specialist

We are seeking a
Student Accounts Operations Specialist
who will be responsible for managing and processing third party payer payments and contracts for all Johns Hopkins University students. The person in this role will have an extensive working knowledge of the policies and procedures as well as an understanding of the transactions within the Offices of Financial Aid and Registration, relative to student accounts.

Specific Duties & Responsibilities

• Process students accounts payments (wire, ACH, checks & credit cards), financial adjustments, process sponsors payments (wire, ACH, checks & credit cards).
• Work with Treasurer’s Office to research payments and the unidentified payments.
• Bill sponsors for amounts due, monitor sponsor receivable, remove student account credit for overdue sponsor payments, reconcile contract receivable account, provide management reports.
• Respond to customers and JHU staff to resolve student account issues and facilitate solutions through email, phone, cases, chatter and TEAMS.
• Process third party contracts using the Banner AR contract module, collect sponsor authorizations, and process military in an accurate and precise manner.
• Perform other duties as assigned.

* This position offers the option to work remotely on occasion, but candidate must have the ability to participate in meetings, receive and make phone calls, conduct on campus workshops, provide in person and virtual support to the JHU student one-stop centers, and attend in person training and conferences as needed.

Special Knowledge, Skills, & Abilities

• Excellent written and verbal communication skills.
• Excellent interpersonal skills, cultural responsiveness, and the ability to work collaboratively with multiple groups, including students, staff, and administrators.
• Strong project management and collaboration skills; ability to work closely with colleagues from different functional areas.
• Demonstrated knowledge of Microsoft applications (e.g., Word, PowerPoint, Excel) and other communications/social media tools.
• Comprehensive knowledge of student payments systems; knowledge of accounting theory and practice.
• Proficiency in desktop computing using MS Office (Outlooks, Word, Excel) and web interfaces on a Windows platform.
• Strong analytical skills with the ability to analyze financial data and conduct research to resolve problems.
• Prior experience with JHU’s Student Information System (SIS) would be beneficial but not required.
• Knowledge of and/or experience using the University’s financial ERP (SAP).
• Ability to build relationships across departments.
• Demonstrated technical skills utilizing a range of information databases.
• Detail-oriented.
• Excellent organizational skills with an ability to prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
• Self-motivated, proactive, friendly, courteous, and collaborative.
• Positive attitude and strong team player with commitment to continuous learning.

We are seeking a
Student Accounts Operations Specialist
who will be responsible for managing and processing third party payer payments and contracts for all Johns Hopkins University students. The person in this role will have an extensive working knowledge of the policies and procedures as well as an understanding of the transactions within the Offices of Financial Aid and Registration, relative to student accounts.

Specific Duties & Responsibilities

• Process students accounts payments (wire, ACH, checks & credit cards), financial adjustments, process sponsors payments (wire, ACH, checks & credit cards).
• Work with Treasurer’s Office to research payments and the unidentified payments.
• Bill sponsors for amounts due, monitor sponsor receivable, remove student account credit for overdue sponsor payments, reconcile contract receivable account, provide management reports.
• Respond to customers and JHU staff to resolve student account issues and facilitate solutions through email, phone, cases, chatter and TEAMS.
• Process third party contracts using the Banner AR contract module, collect sponsor authorizations, and process military in an accurate and precise manner.
• Perform other duties as assigned.

* This position…