Assistant Director, Financial Services; Center Youth

Assistant Director, Financial Services (Center for Talented Youth) – Join The Johns Hopkins University to lead financial aid and student account functions at CTY.
The Johns Hopkins Center for Talented Youth is dedicated to advancing gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners to cultivate a community of advanced learners and connect students in and outside the classroom.

We are seeking an Assistant Director, Financial Services to provide strategic and operational leadership for all financial aid and student account functions at the Johns Hopkins Center for Talented Youth (CTY). Reporting to the Director of Enrollment Services, the role oversees a team of Financial Services Specialists responsible for financial aid processing, billing, payment posting, refunds, and reconciliation. The Assistant Director ensures compliance with university policies, promotes process efficiency, and delivers a seamless financial experience for CTY students and families.

The ideal candidate is a critical thinker and problem solver who brings a process-oriented approach to managing complex financial operations, drives cross-departmental collaboration, strengthens data integrity, and enhances operational effectiveness across financial systems and workflows.

• Supervise, train, and evaluate the Financial Services Specialist team, ensuring alignment of priorities and accountability for results.
• Establish team goals, assign work, and monitor progress toward performance benchmarks and service‑level agreements.
• Coach staff to develop cross‑functional expertise in both financial aid and student accounts management.
• Foster a collaborative, customer‑focused culture grounded in continuous learning and operational excellence.
• Develop and maintain staffing plans and professional development pathways.

• Oversee the full lifecycle of financial aid processing, including application review, eligibility determination, award distribution, and reconciliation.
• Maintain compliance with institutional policies, FERPA, and relevant federal regulations.
• Analyze financial aid trends and budget allocations; prepare forecasts and reports for leadership.
• Serve as the primary contact for escalated financial aid inquiries, appeals, or exceptions.
• Partner with university offices to ensure accurate fund disbursement and reporting.

• Oversee student billing, payments, refunds, tuition remission, and third‑party billing activities.
• Approve complex account adjustments and ensure timely, accurate posting in Modern Campus and SAP.
• Supervise reconciliation of account activity and collaborate with Central Finance on cash management and aging reports.
• Monitor delinquent accounts, coordinate collection procedures, and recommend policy updates to improve receivable management.
• Ensure student financial records are maintained with accuracy and confidentiality.

• Lead initiatives to document, analyze, and optimize financial services workflows for efficiency and accuracy.
• Identify upstream and downstream impacts of proposed system or policy changes; recommend creative, data‑driven solutions.
• Collaborate with IT, Finance, and Enrollment teams to enhance data integration and automate processes across SAP and Modern Campus.
• Maintain and refine standard operating procedures, internal controls, and audit documentation.
• Prepare reports, data analyses, and findings for audits, leadership presentations, and strategic planning.

• Commitment to providing equitable, student‑centered financial support.
• Proven ability to manage competing priorities in a fast‑paced, high‑volume environment.
• Excellent written, verbal, and interpersonal…