Student Finance Analyst - Billing and Collections

Position Title

Student Finance Analyst - Billing and Collections

• FLSA: Non-Exempt
• Employment Type: Full Time
• Hours per Week: 37.5
• Work Schedule: M-F 8:30‑5
• Grade: 10
• Compensation Range: $46,762

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009‑2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever‑changing needs and interests of a diverse and dynamic community.

No matter where you want to go in your career, you can get there from here!

The Student Finance Analyst (Billing & Collections) supports the College’s billing and collection operations for student, vendor, and various special program receivables. The position monitors account activity, implements billing strategies, and coordinates with two external collection agencies. Serves as a liaison between the College and the Maryland Department of Budget and Management’s Central Collection Unit (CCU). This position provides analytical, administrative, and customer service support to ensure compliance with the Family Educational Rights and Privacy Act (FERPA) and Payment Card Industry Data Security Standards (PCI DSS).

The employee contributes to the College’s financial integrity, operational efficiency, and student success through accurate and timely processing of all assigned responsibilities. Work is performed in an accurate and timely manner under supervision and in compliance with Generally Accepted Accounting Principles (GAAP) guidelines.

• Provide assistance to students in person, by email, and by phone regarding registration charges, financial aid, Nelnet payment plans, and Bank Mobile refunds.
• Monitor and respond to inquiries received through the Tuition Payment Plan, HCC Refund, and Collections mailboxes.
• Assist with setting up payment plans for current and past‑due balances.
• Maintain compliance with PCI DSS requirements and complete annual security training.
• Ensure security and confidentiality of all accounting documents and assets in regard to Family Educational Rights and Privacy Act (FERPA) compliance.

• Monitor delinquent student, vendor, and special program accounts (including financial aid disbursements, internal payment plans, registration changes, and return of title IV funds); prepare and process referrals to external collection agencies.
• Manage transfer process, and ensure accuracy of internal account updates as well as the preparation and upload of custom referral reports/documents.
• Coordinate directly with external collection agencies to ensure payments, adjustments, and disputes are processed accurately and in a timely manner.
• Monitor inventory and monthly invoices.
• Monitor and maintain proper restriction holds on customer accounts.
• Generate collection and payment plan reports for student outreach and intervention.
• Verify and process student and vendor refunds in compliance with Title IV and state regulations, including identity verification with the refund vendor.
• Investigate, research and resolve discrepancies in student & vendor accounts.
• Review and reconcile collection cost accounts; research and resolve discrepancies as needed.
• Prepare documentation for bad debt write‑offs and year‑end analyses.
• Review bankruptcy filings and discharge notifications for accuracy and compliance.
• Represent the College at court hearings or related proceedings when requested by the DBM Attorney General’s Office (CCU Attorney).

• Analyze student account activity to identify delinquency trends and recommend outreach or policy improvements.
• Assist in developing and implementing billing and communication strategies that support collection efforts, enrollment, and retention goals.
• Ensure all billing and collection notices are sent in accordance with state and federal regulations.
• Maintain student finance and vendor billing records in Perceptive…