Client Care Specialist

Employer Industry: Insurance and Employee Benefits Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work with a diverse clientele and make a positive impact on their health benefit experiences
• Participate in ongoing training and professional development opportunities
• Flexible work environment with the potential for remote work

• Address and resolve health benefit issues for clients, ensuring satisfaction and compliance with relevant laws
• Maintain and update internal systems, including CRM databases, upon group renewals
• Build and maintain strong relationships with key contacts and clients
• Utilize Microsoft applications to manage tasks and communications effectively
• Follow internal procedures for communication and client interactions to ensure high service standards

• Minimum of 3 years of experience in insurance, claims resolution, or health insurance customer service
• Strong organizational skills and ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills, with clarity and accuracy
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Must pass the Maryland State Life & Health exam within the first 90 days of employment

• College degree in a relevant field
• Previous experience in benefits administration or related roles
• Familiarity with CRM systems, such as Salesforce
• Additional certifications related to insurance or health benefits
• Experience in a customer service-oriented environment

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.