Guest Services Agent - Sales Associate; Part-Time

Guest Services Agent - Sales Associate (Part-Time)

Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status

General

Summary:

The Guest Services Agent - Sales Associate is asignificant position responsible for creating an exceptional guest experience that is exciting, engaging, and entertaining. All Guest Service Agent - Sales Associate will provide guests with information in accordance with the Zoo’sgoals; including but not limited to Sales Associate, membership programs,encounters, and other Zoo attractions. Additionally, the Guest Services Agent –Sales Associate will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Please Note:

This position will be available starting March 2, 2026.

• Interact in aconsistently pleasant and helpful manner to fellow employees, guests, vendors,and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
• Receive and verify accurate distribution of opening cash;
• Perform accurate and efficient monetary transactions and maintain precise daily records;
• Take responsible measures to safeguard all acquired revenue;
• Reconcile daily transactions with Cash Room including all cash, charges, and discounts;
• Provide guests with information on all aspects of the Zoo experience such as exhibits,on-ground activities (including times and locations), routes through the Zoo,construction, Shuttles, train, and membership program information;
• Provide guest control,including challenging situations;
• Use a campus wide radio system to communicate information;
• Maintain cleanliness at work locations;
• Ensure guest safety at alltimes;
• Load and unload guest responsibilities associated with Zoo shuttles;
• Load and unload guest responsibilities associated with amusement rides;
• If reassigned due to business need, assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train;
• Monitor and validate memberships of guests at the Zoo entrance;
• Promote all sales function sat the main gate, including but not limited to; general admission, train tickets, wristbands, carousel vouchers, camel rides (seasonally), penguin encounters as well as membership sales and fulfillments.
• Promote