Gameday Event Staff

Overview

The Gameday Event Staff employee is an outgoing, guest‑friendly individual primarily responsible for ensuring that all guests of Oriole Park at Camden Yards have an enjoyable and safe experience. Your attention to detail and excellent people skills will allow us to bring excitement to all guests on gamedays. Gameday Event Staff assignments include:
Usher, Gate Attendant, Kids Zone Attendant, Elevator Attendant, Escalator Attendant, Warehouse Lobby Attendant, Restricted Area Attendant and Guest Experience.

Job Title: Gameday Event Staff

Location: Baltimore, MD

Type: Seasonal, Part‑time

• Maintain a safe, orderly, and welcoming environment for all guests throughout the ballpark.
• Assist with way finding and seat locations.
• Monitor assigned sections for safety and compliance with ballpark policies.
• Offer responsive customer service when questions or issues arise.
• Manage crowd flow.
• Address guest concerns.
• Support emergency or evacuation procedures when needed.

• Ensure a smooth, efficient, and secure entry experience for guests arriving at the ballpark.
• Scan tickets and verify entry credentials.
• Assist with bag and item screening in accordance with ballpark policies.
• Conduct security screenings in accordance with ballpark policies.

• Maintain a safe and fun experience for Birdland’s youngest guests.
• Oversee interactive activities within the Kids Zone.
• Maintain a clean and organized space.
• Ensure all Kids Zone policies and safety procedures are followed.

• Monitor elevator capacity.
• Assist passengers with floor selection.
• Verify credentials for security purposes when applicable.

• Monitor guest traffic on escalators.
• Perform access control functions.
• Identify and respond to unsafe behavior.
• Manage crowd flow during peak ingress and egress times.
• Communicate any mechanical concerns to supervisors and help enforce ballpark safety policies.

• Ensure a secure and welcoming environment for guests.
• Greet guests, scan tickets and verify credentials.
• Direct visitors to appropriate locations and enforce access‑control policies.
• Provide friendly, knowledgeable customer service by answering questions, assisting with way finding, and addressing any guest needs that arise.

• Utilize assigned technology to verify credentials and for access into restricted areas.
• Remain vigilant and notify leadership immediately when incidents or issues occur.

• Exhibit a friendly, non‑confrontational and customer‑service‑focused mindset.
• Effectively communicate with other team members, leadership, partners, and guests.
• Follow written and verbal instructions.
• Actively listen and understand feedback, direction and inquiries.
• Ability to work in all types of weather, including heat, cold and rain.
• Patience and comfortability working in large crowds in a loud environment.
• Ability to stand for long periods of time, including walking throughout the ballpark and climbing stairs.
• Ability to crouch and bend.
• Ability to react to various situations quickly.
• Ability to use technology applications for scheduling and job functions when necessary.
• Ability to maintain a neat and professional appearance while adhering to position ballpark uniform standards.

• All Event Staff positions require flexibility to work evenings, weekends, and holidays as reflected by the Orioles 2026 home game schedule.
• Team Members must be available for approximately 2/3 (9 games a month) of home games for the Orioles 2026 schedule.
• Must be available to arrive up to 30 minutes prior to gates opening and stay up to 30 minutes post‑game.
• Required to complete paid training prior to being approved to work game/event shifts.

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

The Baltimore Orioles are an Equal Opportunity Employer. It is the…