Executive Casino Host - Multicultural

The Executive Casino Host drives gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation.

Must be fluent in Chinese, Vietnamese or Korean languages.

• Relays and amplifies the benefits of Caesars Rewards membership and associated amenities
• Establishes and maintains the good will of VIP patrons through personal interaction
• Represents Horseshoe Baltimore at on-property and off-property events.
• Drives incremental income through booked trips and increased patron loyalty
• Extends invitations and books patrons for special events
• Books patron travel and hotel to Caesars Entertainment locations
• Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business
• Conveys terms of loyalty program and incentives to current and future patrons
• Partners and develops trusted relationships with other departments and team members

• Must be fluent in Chinese, Vietnamese or Korean languages.
• Bachelor’s Degree or 3+ years in gaming, marketing, entertainment or public relations
• Proven customer service and telemarketing experience
• Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese)
• Knowledge and understanding of Chinese, Vietnamese and Korean culture, customs and traditions
• Excellent English-language writing and verbal communication skills
• Ability to quickly grasp and use computer apps, programs and databases
• Comfortable with managing administrative responsibilities
• Proven account management analytical skills
• Must be able to work flexible hours including weekends & holidays and accommodate last minute schedule changes
• Must be able to work outside of scheduled work hours and be on call 24/7

• $60,000 - $80,000
• Bi-Weekly Pay Dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance
• Incentive Bonus Program

DISCLAIMER The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesar s Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.