Global Service Education & Training Specialist

Job Description Summary

BD is seeking a technically skilled Global Service Education & Training Specialist who is passionate about applying engineering and clinical systems knowledge to elevate the performance of our global service teams. This role is designed for individuals with strong hands-on experience in medical devices, diagnostics, biomedical engineering, or healthcare technology-people who naturally become the "go-to expert" on complex systems and enjoy translating that expertise into effective learning for others.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating growing antibiotic resistance.

Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide."

Job Overview

In this role, you will serve as a technical subject matter expert (SME) on BD's advanced instrumentation and medical technology. You will diagnose and explain system functionality, troubleshoot performance issues, and partner with R&D, Quality, and Service Engineering to deeply understand product design and its impact on field performance.

You will then transform this technical insight into high-impact education for global service teams-developing training content, hands-on labs, simulations, and technical documentation that strengthen product readiness and service excellence.

This is not a traditional training role. It is a technical service specialty role that blends engineering-level understanding with training expertise.

Key Responsibilities

* Become a deep technical expert on BD instrumentation, hardware, software, connectivity, workflows, and field-service requirements.

* Partner closely with Engineering, R&D, and Service Engineering to stay current on design changes, troubleshooting protocols, product updates, and field-critical technical insights.

* Translate engineering information into diagnostic-level training, hands-on practice, and advanced service instructions.

* Develop and deliver global training for service engineers, field specialists, and technical support teams-emphasizing system behavior, root-cause analysis, and complex troubleshooting.

* Create technical documentation, job aids, service bulletins, and eLearning content that ensure service teams can support products safely and effectively.

* Conduct technical assessments, skill evaluations, and product readiness validations for new product introductions.

* Lead and execute training during installs, upgrades, and major deployments as needed.

* Coordinate logistics and project deliverables for global programs, ensuring alignment with product release timelines and service readiness milestones.

Required Qualifications

* Bachelor's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Medical Technology, Life Sciences, or related technical field.

* 3-5+ years of hands-on experience with medical devices, instrumentation, diagnostics, healthcare technology, or field service engineering. Proficiency in system troubleshooting, root-cause analysis, hardware/software interaction, and interpreting technical schematics or documentation.

* Strong communication and presentation skills with the ability to explain complex technical concepts to diverse global audiences.

* Experience collaborating cross-functionally with R&D, engineering, quality, and service teams.

* Ability to manage projects and meet deliverables within technical program timelines.

* Travel required 20%

Preferred Qualifications

* Experience…