Analytical Instruments Field Service Engineer

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Washington, D.C. metropolitan area and Maryland and Virginia. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. The FSE may also provide field service and support for Sievers brand Endotoxin and Bioburden instrument product lines.

This position requires residency within the Greater Washington, D.C. or Rockville, MD areas and a 1‑hour drive of BWI or DCA, IDA. The FSE may occasionally support customers of Sievers Analytical Instruments in the larger East Service Region and within Canada and the U.S.

We are looking for a resourceful, self‑directed person who enjoys working independently and is attentive to details. An ideal candidate will organize their own planning, scheduling, and confirmation of contiguous services while balancing varying priorities. The candidate will employ a scientific approach to operation, maintenance, and repair of analytical instrumentation and will proficiently complete daily and weekly administrative responsibilities. Client focus, succinct and timely communication (written and verbal) are key elements for success in this role.

The candidate will be technically competent with experience in technical field support, customer support, and ultra‑pure water applications or operation of analytical instrumentation in a lab environment.

• Travel to customer sites and perform preventive maintenance and related services on TOC equipment.
• Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services.
• Maintain administrative duties, parts inventory, and relevant trainings.
• Take customer calls, participate in territory sales meetings, and service team meetings.
• Respond to on‑demand contract services with 3 or 7 business day response commitments for troubleshooting and repair.
• Write clear and concise reports for customers.
• Special projects and new hire training as assigned by supervisors.
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need.
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies.
• Domestic travel 70%.

• Strong technical, mathematical and customer service skills.
• Able to prioritize various tasks such as service of multiple instruments and administrative duties.
• Troubleshooting and problem‑solving skills, ability to use processes to find root cause.
• General knowledge of electrical equipment, chemistry and safety.
• Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment.
• Ability to learn applicable company procedures within a reasonable time from start of employment.
• Computer proficiency with a minimum of word processing, spreadsheets, basic network and database knowledge.
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases.
• Strong and concise…