Learning Producer; Administrative Specialist

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This is a full- time contractual position.

GRADE
: 10

LOCATION OF POSITION
:
Maryland Department of Human Services Social Services Administration 25 S. Charles St Baltimore, MD, 21201

Main Purpose of Job
:
The Learning Producer is responsible for managing the technical components and delivery of virtual instructor led training utilizing web conferencing platforms such as Zoom, Google Meets, etc. The incumbent will assist the facilitator with session moderation, provide immediate technical assistance to attendees, troubleshoot technical issues, set up break out rooms, polls, and screen shares. The Learning Producer supports Social Services Administration (SSA) training initiatives as well as the University of Maryland, Baltimore’s Child Welfare Academy (CWA) to achieve and deliver an exceptional customer experience through implementing a consistent high-quality learning experience.

Manages and coordinates the delivery of virtual instructor led training programs designed to develop and update targeted employee competencies consistent with identified training needs and SSA & CWA strategic training goals. Prepare for training delivery by reviewing materials, attending rehearsals, and confirming all necessary technical configurations. Conduct presession technical checks with facilitators and mitigates any issues encountered. Maintains a high-level familiarity of all features needed to conduct flawless virtual deliveries.

Education
:
Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience
:
Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes
: 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Six months of experience delivering instructor-led training via in-person and virtual platforms. Six months of experience developing, designing, and implementing training programs for adult learners. Six months of experience utilizing adult learning principles or instructional design methodologies.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your…